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Billing/PM software

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kristin:

--- Quote ---Would like your thoughts on why you don't like Healthfusion if you don't mind.
--- End quote ---

The version I worked was a EMR/PM system, and I don't even know if you can just get the PM side only, but it had the same issue with denials dropping to pt. responsibility or being written off, when they shouldn't have been, and their support was just awful. When they originally set the two providers up that were the billing companies clients, they jacked up the EDI agreements and some other stuff, and in each case, it was two months or more before money started coming in. Also, not user-friendly at all.

Another PM system that I have not personally worked with, but I know other billers who have/do, that is not liked by any of them is Athena. Same issues as I have mentioned with the others, plus the addition of claim scrubbing capability that gives bad info.

Which reminds me of one thing I don't like about Kareo, but have learned to ignore over the years...when you hit Check claims to check a claim for edits/modifiers(or even if you don't in some instances), it will tell you you need to add certain modifiers onto codes. And those modifiers are not correct. For me, I can overlook it, because I know it is wrong info. But for a newer biller, with an unfamiliar specialty? Could be very confusing.

All the programs have their quirks and foibles, it is just finding the one that has ones you can deal with, for the right price.

PMRNC:
I had asked what it was about collaborative MD that you didn't like enough to tell someone to avoid.


--- Quote ---Which reminds me of one thing I don't like about Kareo, but have learned to ignore over the years...when you hit Check claims to check a claim for edits/modifiers(or even if you don't in some instances), it will tell you you need to add certain modifiers onto codes. And those modifiers are not correct. For me, I can overlook it, because I know it is wrong info. But for a newer biller, with an unfamiliar specialty? Could be very confusing
--- End quote ---

I agree with this..however I will say this.. NEWBIES should NOT work on Kareo..they are very clear they are not going to train inexperienced billers and I don't blame them. There is a LOT in their PM system only experienced billers will understand. I don't think that is a negative on them at all.

Jmedbilling123:
I used to do everything by hand for 3 providers at one practice and one provider at another, it was hectic. I demoed with RxNT and liked their product a lot because my providers were doing high volume of claims per month. Was user friendly, uses Emdeon clearinghouse, automatic/unlimited insurance eligibility checks, unlimited claims, and ICD 10 scrubbing, all in all made my job easier. Support was friendly too, almost always got someone on the line to fix my problem. I would check them out if you're still in the market. Only down side is that it isn't as suitable for low claim volumes but still worth a look.

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