We are Psychiatric group (4 MD's) & we have hired a new biller that states if a pt has a commercial insurance as primary & Georgia Medicad as a secondary that you CAN collect deductibles and copays from the patient the day of the appointment. Is that true? We are in network with both. We just started taking GA Medicad so I am not the experienced with Medicad but I was always told you can not collect anything from a Medicaid pt.No missed appointment fees, etc..
Example... BCBS pt with a $6000 deductible that had not been met, Medicad as a secondary, and the biller told the pt she owed $300 for the visit since she hadn't met her deductible and " GA Medicaid doesn't pick up deductibles or copays"
Can someone please help me? I have exhausted all avenues trying to find the answer to this question. It is literally tearing our office apart.
P.S. if you can NOT collect commercial deductibles & Medicad doesn't pick up commercial copays and deductibles how can doctors possibly stay in business?
Thanks for any help