General Category > New!

Newbie reaches modest milestone

(1/2) > >>

ste:
Hi,
I am new to this forum. The e-book on landing your first client was great Alice and Michele! Well worth the investment.
The day after sending out my 100th advertisement I got my first phone call from an interested party. Unfortunately, It didn't go so hot.
My biggest problem was my failure to exude confidence. I seemed to dwell on my own inexperience, and I didn't even get the name of the person calling on the other end.

I plan to re-read the e-book, make notes, and organize the notes onto posters which I can attach to the walls around my desk. I will also include notes from Entrepreneur Magazine's startup series, Start Your Own Medical Claims Billing Service. Then I'll be ready.

One response from 100 snail mail ads is actually pretty good, so I must be moving in the correct direction. Right?

Steve   

Michele:
I'd say that recognizing what went wrong is crucial.  Now you can fix it.  That is one of the things we talk about in the book.  If you are not confident in yourself you certainly can't expect the doctor to be.  Sounds like you are working on correcting that so you will be ready for the next call.

Don't beat yourself up.  That is where we went wrong in the beginning too.  I knew my stuff, but I was new to this side and I wasn't confident when meeting (especially face to face) with a doctor.  I got over that quick, and that's the key.

Thanks for the compliments on the book.

Good luck!

Michele

PMRNC:

--- Quote ---My biggest problem was my failure to
--- End quote ---

Right there is the only mistake you need to correct...
ANY time you receive an inquiry.. it's a "POSITIVE"  there is no failure. An inquiry is interest and interest is "positive" you have to remember that.
Next time you receive a call, take a moment to write down who you are talking about. If you find the conversation turning into an interview by the caller, try to divert it and ask questions about their current situation. If they start to ask questions you cannot answer, be honest and tell them you will take the time to research and get back to them. Focus on your strengths and ability rather than talking about "experience". Be confident, you wouldn't be starting a business if you didn't think you could do it right?
You could turn that conversation around. Call back and tell them you have additional information to send them and apologize for not getting that person's name, explain that you would like the opportunity to send them additional information.

ste:
Thanks Linda, I wasn't sure if I should call back or not, especially since the physician abruptly ended the conversion by saying, "I'll call you if I have any more questions, bye". Click...

I took your advice and first called the number from which I was contacted. I did my research and knew the physician's name, although the number was different from any of my records or any records I found on line. Upon dialing I got a standard phone company message about the number is not accepting messages. I then tried the two different numbers for this physician which I found on-line of which one of them was consistent with my records. Both numbers gave me a voice mail message, in the physician's own voice, saying "if this is an emergency blah blah... call me at my cell phone... the number is ..." Upon calling the cell phone I get a similar recording, and I left an upbeat, positive, and confidence exuding type of message.
 
After 24 hours and no response along with the phone recordings during normal business hours, and I called several times over a 3 day period, I think this physician could quite possibly be operating a less than legitimate business. This brings up another question.

In Michele's e-book, in reference to dead beat doctors, she says something to the effect that some doctors have the intention of never paying you. So, my question is, As medical billers is there an established protocol we can follow to complete our due diligence of prospective clients?       

PMRNC:

--- Quote ---is there an established protocol we can follow to complete our due diligence of prospective clients?
--- End quote ---

I'm not quite sure I understand your question.. if it's a prospective client and you have taken it as far as you can, chances are the provider just wasn't serious enough. I'm not sure there is any standard protocol, it's like any business you are marketing, be persistent but don't be a pest <g> If it becomes a client then you will want an iron clad contract to cover yourself and protect you from those dead beat clients. :)

Navigation

[0] Message Index

[#] Next page