Well, that's the thing. He does have all the paper records, and she informed him multiple times (more than 6) that the data would only be available until 10-31. She also advised him that if he needed access to it longer then there would be a $100 fee. Not only did he ignore all warnings, but he failed to pay his final bill as well. The data is there, but there would be a fee to reactivate it, which the provider has been made aware of. Unfortunately he convinced law enforcement that this is a criminal offense and she has had to report to the police station twice. Once they were nice, the other, they treated her very poorly! Anyway, she also had contacted the PM vendor and they confirmed the data is still there, just need the fee to reactivate. I certainly hope she makes out ok. She is completely legit, and he's not (I've done work for him as well - although not billing).Thanks for the responses.Michele