Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => : wpj371 February 13, 2018, 07:12:01 PM

: Patient collections
: wpj371 February 13, 2018, 07:12:01 PM
Anyone out there calling patients on outstanding balances?  Just looking to see what the consensus is.  I don't really want to do this, but I may have to, to get the account.
: Re: Patient collections
: PMRNC February 14, 2018, 08:34:02 AM
My full practice management contracts include "soft collections" which includes one phone call on balances outside 60 days, after that the provider makes a decision on how to handle.

Make sure you research state laws on this as well as the FDCPA ;)  Also make sure your contract clearly states your process of "soft collections" and the process of what happens if it does not work.