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BCBS MN is being HORRIBLE, anyone have contact info?

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Michele:
Do you have a provider rep?  We have provider reps for our local BCBS and they usually can help us with any situation such as this.

shanbull:

--- Quote from: Michele on June 09, 2014, 05:31:03 PM ---Do you have a provider rep?  We have provider reps for our local BCBS and they usually can help us with any situation such as this.

--- End quote ---

Nope, and they will not give us any contact info for one at the provider call center when we ask.

I decided to file a complaint with the BBB because they have made it so hard to reach anyone who can help. I asked them to add network rep contact information to their website, at the very least. There are serious issues with their corporate structure, given that I had to do this to get in contact with someone who isn't an entry-level call center employee. I mean if I were the CEO, I would make darn sure the providers can contact the company without having to resort to a third party organization.

PMRNC:
The BBB really can't do anything, they are not a regulatory company. Here's what you have to do. Compile all the claims that are ERISA, ERISA claims are the responsibility of the patient in the end.. REGARDLESS of assignment of benefits OR network contracts. ERISA is overseen by the US Dept of Labor, you have get the patients/insured involved. If they refuse or are not cooperative, send them a bill and a letter explaining the situation, they will call :)
For NON ERISA claims you need to file a complaint with the Dept of Insurance for the your state.

shanbull:
Thanks Linda, fortunately I was able to find a workaround with Availity. We could only download the payment info claim by claim but we'll take anything we can get at this point. I still can't believe it was such a hassle and may still file a complaint because I can see this happening again.

Mazie:

--- Quote from: shanbull on June 06, 2014, 04:05:46 PM ---I will try not to write a novel here but it's a drawn-out issue.

--- End quote ---

This is what it is like dealing with Humana in 2015.

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