Payments > Patient Billing

Polite / Nasty / Collections

(1/4) > >>

DMK:
I have a few patients who, for one reason or another, don't make regular payments.  I have tried the polite note, the firmer note, the past due red stamp, and the FINAL NOTICE stamp.  It rarely takes a firm note to get people to pay, but I have a few that need to go out this next cycle and would like to ask others what they write on their statements that are seriously past due?

The amounts are small enough (up to $300) so their not really worth the bad press to take them to collections, but that's money we could be using to pay our bills!  We do offer credit card payment, even over the phone if they find it hard to write a check.

Any suggestions?

PMRNC:
We refer out to collections. We do it every 90 days for all clients. Aside from that what are you going to do aside from write it off?

PMRNC:
Just make sure you NEVER threaten collections and not follow through, that is a violation of the FDCPA

DMK:
I write it off after a year of trying to collect.  And we're lucky, there's only a few each year and not usually for a lot of money.  The patient usually needs to see the doctor again at some point and pays the old balance, and I don't let them carry a balance anymore.

I never threaten collections, I learned a long time ago that you can't threaten and not follow through.

I'm looking for a "nice" but "firm" way to say "hey! pay your bill!"

RichardP:
At what point do you follow up with a phone call?

Navigation

[0] Message Index

[#] Next page