Payments > Insurance Payments

HOW TO POST THE ADDITIONAL PAYMENT RECEIVED LATER

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spectramedi:
Hi folks,

Stuck with a case where insurance payment already received and posted, and patient was invoiced for the patient responsibility (copayment). Now an additional $15 is received for the same claim from insurance payer stating, 'upon further review they decided to pay the extra amount for this claim.'

How will we post the additional payment for the same claim, which was already posted in the system before?

Any expert feedback is much appreciated.

Regards.

kristin:
I don't know what PM system you are using, but every one I have ever used allows you to reopen a settled or closed claim and apply additional payments.

Michele:
Our system does too.  We would adjust out the $15 patient payment and refund them, and then apply the additional insurance payment.

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