Medical Billing Forum
Medical Billing Software => Medical Billing Software Reviews => : Lisa@srts-inc.com January 10, 2011, 09:12:13 PM
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Hi,
I am looking for some suggestions. I run a billing service and we are looking to change to a web based system that has scheduling, billing, EMR, and the billing must have auto-posting. We have 36 clients, mostly mental health along with chiropractic, ob/gyn and radiology.
I have emailed some companies and the prices are too expensive for us, the monthly cost would be more than we earn on some of our smaller clients. I am looking for a company that can offer a price structure that would affordable for a billing service.
I have looked through some of the postings on here already and will be checking out CollaborateMD, Total MD, and Advanced MD but if anyone can suggest any others I would be very grateful.
Thank you
Lisa
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Also try Kareo www.kareo.com and DAQ by Antek Health http://www.antekhealthware.com/products/daqbilling/
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Linda & All,
I am also thinking about using Kareo - from the demos I have seen it looks like an extremely user-friendly product without the high-end pricing/maintenance that the bigger companies (IDX/GE Centricity, etc.) use. For those of you that are using Kareo, any comments or insight on their support? Implementation? Training? Thanks.....
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I have no complaints and I also have many members using it with no problems. IF i had only one thing to say it would be that their training is not the best..they cater mostly to experienced billing companies who don't require a lot of training. Someone NEW to the business might find it a bit hard to learn.
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Thanks for the suggestions! I am looking at Kareo. I am also looking at MDsuite and looking for any feedback. We currently use one of their older non-hosted systems and have no complaints, but if anyone has anything we may need to know about MDsuite I would appreciate the information.
Thanks
Lisa
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I am most likely going to sign up with Kareo. I am trying to catch one of their webinars.
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Queen,
Be careful...Kareo can be a bit expensive for someone new starting out-and remember, they charge 'per provider'...........why not go with a free system as you are starting out?? You can always move on to a better system if you wanted to as your client base grows :)
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that is what I did...the providers that I deal with are only interested in the bottom line. What was paid, what is pending. I am looking to eventually go to a better system next year however, but will keep my free software for those providers who are very small and I can use that to train my people on. (my new project)
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Yes, Kareo is a bit pricey and so are the other really good PM softwares out there. You should definitely shop around. Just keep in mind that with PM Software.. usually there is a big price to pay (time/money) in doing a data conversion. Many software companies charge extra for this and NO conversion is 100%. You have to do what's right for you in starting out financially but also practically.. I WISH I had not switched software so often and had found the right one before the many headaches I went through with the cheap softwares in doing a conversion. The majority of my clients I work on their software anyway, I only offer mine if they want to make the switch and then if so I then include that per provider fee in my setup, so no loss. I put my business together on a shoe string budget and really did NOT account for potential growth .. I wish I had thought ahead.
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Queen,
Be careful...Kareo can be a bit expensive for someone new starting out-and remember, they charge 'per provider'...........why not go with a free system as you are starting out?? You can always move on to a better system if you wanted to as your client base grows :)
This is true, I was going to go with the cheapest package they have. I am most likely going to use my office ally account..I need to call them for the training as well.
Do the free systems offer insurance verification and reports? I will be logging into office ally now.
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Yes, Kareo is a bit pricey and so are the other really good PM softwares out there. You should definitely shop around. Just keep in mind that with PM Software.. usually there is a big price to pay (time/money) in doing a data conversion. Many software companies charge extra for this and NO conversion is 100%. You have to do what's right for you in starting out financially but also practically.. I WISH I had not switched software so often and had found the right one before the many headaches I went through with the cheap softwares in doing a conversion. The majority of my clients I work on their software anyway, I only offer mine if they want to make the switch and then if so I then include that per provider fee in my setup, so no loss. I put my business together on a shoe string budget and really did NOT account for potential growth .. I wish I had thought ahead.
Thankf for the advice Linda. I have shopped around for the past year and a half and Kareo really seems to be the best option... when I get providers. I like that there are no set up fees, when I looked into NUEMd is was $1500 to set up and I am not looking to pay that at the moment.
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I use Office Ally and love it. For the providers that I bill for, it serves its purpose. There are better systems in place but you do have to pay for the "fringe benefits" Most of my providers just want the claims to get paid!! Office Ally is offering eligibility checks now on prescheduled appointments.
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I thought CollaborateMD was most reasonable in pricing but thought their ledger and software was kinda clunky so I didn't go with them. Maybe you can share your thoughts here once you demo with them.
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Nearly all my clients have a need to watch their panels and payments very carefully so GOOD reports for me is a MUST! Starting out with a free system does have it's perks in the beginning on a tight budget, but you have to have your future goals in front of you to really make a good informed decision that you can Grow WITH. Data conversions are pricey and complex.. Most software's are so proprietary and extracting data from them can be a real nightmare. Make sure you look at the future goals of your business and not just the here and now. Looking back there are so many things I did to try and save a buck and in the long run it cost me more in time and money. Remember you get what you pay for!
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Queen,
I went with Kareo and I like it! Both of my companies in the north do great with it. If you add the provider fee into their inital monthly charges in figuring out your percentage or flat fee - you cover your self - now that I have over 20 accounts with them (providers) they give me a discount - just ask - everyone will give you a discount. I really wanted to used eclinical works but the $20,000 price tag scared me. You can email me if you have and questions. my email is kelly@meditrustllc.com
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Nearly all my clients have a need to watch their panels and payments very carefully so GOOD reports for me is a MUST! Starting out with a free system does have it's perks in the beginning on a tight budget, but you have to have your future goals in front of you to really make a good informed decision that you can Grow WITH. Data conversions are pricey and complex.. Most software's are so proprietary and extracting data from them can be a real nightmare. Make sure you look at the future goals of your business and not just the here and now. Looking back there are so many things I did to try and save a buck and in the long run it cost me more in time and money. Remember you get what you pay for!
This is soo true. I am torn with just using my Office Ally and going with Kareo. I don't want to pay for something that I am not using but I would like to be trained on the system and fully knowledgeable on my software system. Kareao charges $1500 for data conversions straight off the bat, sigh. We shal see. I will definetly be including the per provider fee in my flat fee pricing to cover. I remenber reading a thread about how the provider wasn't sending any billing over to the biller (for about 2 months I think) and I am sure the biller still had to pay for the system that it was using.
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BLAH ON SERVER BASED SOFTWARE.......
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Nearly all my clients have a need to watch their panels and payments very carefully so GOOD reports for me is a MUST! Starting out with a free system does have it's perks in the beginning on a tight budget, but you have to have your future goals in front of you to really make a good informed decision that you can Grow WITH. Data conversions are pricey and complex.. Most software's are so proprietary and extracting data from them can be a real nightmare. Make sure you look at the future goals of your business and not just the here and now. Looking back there are so many things I did to try and save a buck and in the long run it cost me more in time and money. Remember you get what you pay for!
This is soo true. I am torn with just using my Office Ally and going with Kareo. I don't want to pay for something that I am not using but I would like to be trained on the system and fully knowledgeable on my software system. Kareao charges $1500 for data conversions straight off the bat, sigh. We shal see. I will definetly be including the per provider fee in my flat fee pricing to cover. I remenber reading a thread about how the provider wasn't sending any billing over to the biller (for about 2 months I think) and I am sure the biller still had to pay for the system that it was using.
Queen, there is nothing wrong with doing a Data Conversion. Even if you choose Kareo, who is to say you will be with that system for the duration?? We are on our 2nd conversion with a DME company that I bill for. They went from the TDME dos program to the TDME windows based, but we are going to convert to Brightrree soon. Its a part of the process. Which makes more sense a year of free and convert after you get 5 providers, or a year of $200 a month with no providers, or maybe just 1-2 providers?
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Nearly all my clients have a need to watch their panels and payments very carefully so GOOD reports for me is a MUST! Starting out with a free system does have it's perks in the beginning on a tight budget, but you have to have your future goals in front of you to really make a good informed decision that you can Grow WITH. Data conversions are pricey and complex.. Most software's are so proprietary and extracting data from them can be a real nightmare. Make sure you look at the future goals of your business and not just the here and now. Looking back there are so many things I did to try and save a buck and in the long run it cost me more in time and money. Remember you get what you pay for!
This is soo true. I am torn with just using my Office Ally and going with Kareo. I don't want to pay for something that I am not using but I would like to be trained on the system and fully knowledgeable on my software system. Kareao charges $1500 for data conversions straight off the bat, sigh. We shal see. I will definetly be including the per provider fee in my flat fee pricing to cover. I remenber reading a thread about how the provider wasn't sending any billing over to the biller (for about 2 months I think) and I am sure the biller still had to pay for the system that it was using.
Queen, there is nothing wrong with doing a Data Conversion. Even if you choose Kareo, who is to say you will be with that system for the duration?? We are on our 2nd conversion with a DME company that I bill for. They went from the TDME dos program to the TDME windows based, but we are going to convert to Brightrree soon. Its a part of the process. Which makes more sense a year of free and convert after you get 5 providers, or a year of $200 a month with no providers, or maybe just 1-2 providers?
I agree, I want to be able to stay in operation. I just need to schedule my office ally training and learn the ropes. 1 thing at a time.
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The Office Ally training will be fine! It is not difficult at all and they are good about walking you thru it.
;)
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The practice I worked for changed software 3 times! You can do it! Sometimes doing the data conversion helps you to better understand the softwares inner workings!
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Yeah it sucks, but sometimes it just has to be done. We kept TDME dos just for old balances since they couldn't convert those over (uugh). So for a while I had to work out of 2 systems. In some cases you just work your receivables off an aging report...ish happens gotta adapt!
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I'm a sick individual, but I kind of liked working off a report, especially when the accounts would clean up and drop off. My current software has a claims filing cabinet that I look at daily so I can see what's hanging out there and what needs to be done to clear it off.
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I agree sometimes you have to bite the bullet and dive in. As someone though who has gone through 4 conversions, I can honestly say it's NOT worth the cost more than once, If I had it to do all over again I still say I would have taken better care of selecting a software for longer term use and growth, certainly it would have saved me a lot of time and money. Conversions are NEVER 100% and anyone who says they are is lying. They are cumbersome and the success of the conversion is STRONGLY relied upon the data BEING CONVERTED. There are a few really well-known software's out there that do NOT play well with others.
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I finally chose Total MD. I wish I had chose them from the begining. I love the system!! I so much wish I would have been told about them when I started out. They do not charge by provider for the web based. They charge per user, which is perfect, in my opinion. And now I finally have awesome reports. It has been a blessing for me, I had medisoft, healthfusion, and mpm soft in the past as my pm systems. Do not, I repeat, do not do mpm soft. You will regret it. What a horrible experence. The customer service is the worst, and there is always something wrong. Good luck on choosing the right one. I am finally happy with Total Md, and am finally settled!
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Hopefully you will have a long and fulfilling relationship! ;D
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I am looking for a software that is not expensive, and has the option to print reports too. Does anyone have any suggestions? I know some providers use web based programs, but I want sonething for those other providers. Any suggestions are very much welcome. Thank you in advance for any help I can get.
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There are tons of softwares out there and they range from several hundred to tens of thousands of dollars. Your post is too vague to really make any suggestions. It depends on if you are a billing service, or a provider. What type of specialties will you be billing? How big do you plan on getting? Etc.
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I am a billing service and I am looking at doing billing for primary care and maybe a few specialists. I want to grow and hace billers working for me. Does that help? I looked inti Advanced MD, but they are expensive and charge additional per provider.
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Does anyone tried Sage Intergy? I heard it's a good software but a bit pricey.
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I am not familiar with Sage. We have used Lytec for years. It has good and bad points, but in my opinion all softwares do. Web based is nice because you can allow providers access if necessary. I personally don't care for Medisoft but it's a bit less expensive. Advanced MD has great features but very pricey for billing services. I would recommend you google practice management systems and try some demos.
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SAGE makes ACT right? I use ACT and love it..but if they have a PM software I've not seen or heard of it either.
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Hi, all I have been in business for 15 years and just lost one of my biggest accounts (might be a blessing in disguise) he had several offices but I have dvanced MD, to pricey for me, and now all the girls in the office are complaining about all the work they have to do. How would I charge for the monthly charges for Kareo, currently I use PMX 3 by Synergy but with my small practices will continue to use this but I need to get back out there and market myself, I was a claims processor for over 10 years. I charged this provider a flat fee per date of service, so I think I need to start charging a percentage. Any advice would be greatly appreciated.
Thanks
JW
:)
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I would consider a flat monthly fee over a percentage. There are a lot of older posts on this forum about flat fee vs percentage. It is hard to look at losing your biggest account as a blessing but everything happens for a reason. I know we've been there and it's not fun at the time, but we recovered and it was for the best.
Best wishes!
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I'm with Michele, once you go flat fee, I would NEVER go back to percentage. It's easy to say you might have lost a client due to that but there is probably more to it, you are in business like anyone else and deserve to get paid for your time. This stuff about "getting paid when they get paid" really is becoming a thing of the past, in today's economy you have to change along with it, if you are good at what you do there shouldn't be any questions as to HOW you are charging, make sure your pricing is fair and up front.