As many of you are aware, when medical professionals hire independent medical billers these independents (like us) sometimes inherit billing situations in disarray i.e. old claim papers with vital information missing, lost or incomplete office notes, a 1-3 year backlog of claims to submit, large stacks of EOB's yet to be posted, expired credentialing, and the list goes on...This means not only doing the daily claim submission and follow up and resubmission of unpaid claims, but cleaning up a disorganized backlog of claims, office notes, and other tasks that add an enormous amount of upfront work hours in order have an organized billing process. My question is: Should a medical biller who agrees to take on this situation and begin to "create order from chaos" be looked upon as a normal part of taking on a new client, or should we be charging extra for the additional tasks required in order to create an organized billing process, and if so, how much??
I'm not making a bundle as a medical biller, but I'm now making enough so I have the time and and opportunity to begin to explore ways to streamline and improve my business operations. Any input would be welcome.
