BCBS makes it difficult, if not impossible, to speak with a benefits representative. Providence prompts for a patient ID number, but once it’s typed into the phone key pad a human voice answers. Type an ID number into the phone key pad with BCBS at the other end leads to another prompt, and then another until finally a measly bit of information barely audible jets through the speaker. It’s adequate for general information like deductibles, but the real stuff like the amount remaining on a deductible seems out of reach. BCBS encourages on-line viewing of benefits and the information, at least from what I have seen, equally lacks substance. How does one obtain the information from BCBS? Is it best pursued on-line or over the phone? I’ve tried pushing zero at various points during the call and it doesn’t work.
