For all you Office Ally users: I use Office Ally. It's a pretty user friendly system, but one area is a misery to use:
Under EHR (Electronic Health Records) in Practice Mate we receive Medicare payments, and auto post them. The BIG problem is, once in awhile payments come in from Medicare where only some of the payment total has been applied. When I try to auto post these, it NEVER works! Then there is another (in a long series) of 45-90 min calls to tech support, who can't figure out how to post these either!! Right now I have one EHR line item, where I spent over an hour with tech support, and they are still trying to understand why it won't work. I go through this 6-7 times a week. It's very time consuming and frustrating. If the senior tech support folks at Office Ally can't do these in under an hour, how am I supposed to?? Any ideas?