Payments > Insurance Payments

PO Box as a "pay-to" address

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Michele:

--- Quote from: kristin on September 20, 2016, 11:50:30 PM ---I think it is bizarre also. To have seven suites in a building all having their mail dropped into a common box is something I have never seen/heard of. You could have people accidentally grabbing your mail and opening it, and seeing things they shouldn't. And not just if everyone in the building is a doctor...what about lawyers, accountants, etc? I would think all sorts of privacy issues could potentially be violated with this set-up.

--- End quote ---

Exactly.  A building with seven suites can be a medical office, lawyer, accountant, etc.  All different lines of business.  I know I personally would not be ok with my mail being dropped into a common box with 6 other completely independent businesses.  They don't need to see what mail I receive and I don't want to see theirs. 

Ypmb16:
Actually you can use a PO BOX as a pay to address. However, this is depended upon what billing software you use, we noticed. For example, if you use Office Ally, there are forms you have to complete to use a PO BOX. We moved to Ability, EASE All Payer software and they have a built in place in the additional fields section of the claim forms where we enter the PO Boxes for our clients. That works without issue. If you are paper billing, I do not believe that you can use a PO BOX. So it just depends on the format of the software and the forms. We have 3 clients right now that we send the payments to their PO BOXES, using the EASE All Payer billing software features. However, we were not able to do this before. Bottom line - check with your billing software vendor.

Michele:
Medicare does not allow providers to use a PO Box for their correspondence address.

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