We charge a percent of the total amount the practice brings in or a minimum, whichever is greater. I know a lot of people say to stay away from charging a %, but it seems to work for us. Except in the initial month or two because the accounts require a lot of clean up, credentialing, and time to set everything up and learn the new EMR/PM system if the client doesn't want to use ours. Anyway, one of my main problems is posting Insurance/patient payments. We probably spend 3-4 hours a day posting payments. Do most of you use ERA and if so do you still receive a paper EOB and check? We would like to receive a paper EOB and check for our records but have the payment auto-post
Whats the most efficient way to check patient eligibility and claim status online? Should we create a separate log-in for each client on every single Insurance web portal? That could take all week long, is there a better way to do this?
Basically you create messages for each aging bucket someone might fall into and then the program pull the appropriate message depending on which category they fall into (current, 31-60, 61-90, 91-120, 121+). So for example, if a patient has a balance that is 45 days past due it will automatically put the message designed for balances between the 31-60 day period. I personally don't like phone calls because I like things to be in writing at that point. I also have a collections company that is connected to my software so I can transfer certain people to them if I really need to.
Do you guys hassle with printing out your own statements and stuffing the envelopes in house or do you have your PM software handle it?