Medical Billing Forum

Medical Billing Software => Medical Billing Software Questions => : Sportsmom March 04, 2010, 11:41:50 PM

: Chirco Touch
: Sportsmom March 04, 2010, 11:41:50 PM

I'm trying to help a office that has not posted an EOB to there system in over six months due to lost of staff and the provider have some medical problems.
They have lost there book on how to post payments to there system. If someone has chirco Touch can you please help me.

Thank you for any help.

: Re: Chirco Touch
: Pay_My_Claims March 05, 2010, 01:50:09 AM

CAN YOU CALL tech support?

: Re: Chirco Touch
: Sportsmom March 05, 2010, 09:59:31 AM

The office has not paid for text support for this year. Maybe I'll call and see if they can help with just that.

: Re: Chirco Touch
: Michele March 05, 2010, 10:58:21 AM

Sorry, not familiar with Chiro Touch

Michele

: Re: Chirco Touch
: DMK March 05, 2010, 02:27:48 PM

I am very familiar with Chiro Touch.  The last doctor I worked for used it for the past few years.  Their tech support is fabulous and well worth the money if for no other reason than the support staff/trainer will walk you through posting EOB's live.  (They remotely access the software and can watch, enter, correct, and teach the easiest way to enter eob's and post.)  Their training staff are people who actually worked in Chiropractic offices so they know all the verbage and ins and outs of billing and documenting.

I know money is tight for everyone, but this is something that their staff, or you, should be trained properly to do.  There are too many ways to screw it up otherwise.  The training doesn't take long, and their staff is SOOOOO nice.

Hope this helps!

Dina