Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => : dmaney August 04, 2012, 02:18:52 PM

: As an outside billing company - Do you handle telephone calls from patients?
: dmaney August 04, 2012, 02:18:52 PM
I know the time spent on the phone with patients.  How does your agency handle phone calls... or do you only have the provider's office speak with patients? 
: Re: As an outside billing company - Do you handle telephone calls from patients?
: Michele August 05, 2012, 10:23:36 AM
We do take phone calls from patients.  Personally if your patient bills are very clear and explain things well, the phone calls are not bad.
: Re: As an outside billing company - Do you handle telephone calls from patients?
: PMRNC August 06, 2012, 12:56:54 PM
Yes, I do too, it's all a part of full practice management. Usually I know more than the office anyway. :)