Medical Billing Forum

General Category => General Questions => Topic started by: ste on May 11, 2010, 07:04:01 PM

Title: Benefits
Post by: ste on May 11, 2010, 07:04:01 PM
I have completed an insurance verification for a single patient 4 times and I am confident the patient is not covered for any naturopathic benefits. The patient has also called their insurance 3 or 4 times and insists routine services are covered at 100%. The patient seems sincere and the inexperienced physician is in the middle not sure what to believe. How should this situation be resolved?
Title: Re: Benefits
Post by: Pay_My_Claims on May 11, 2010, 08:39:39 PM
have the patient sign a waiver, and or pay up front. file non-assigned
Title: Re: Benefits
Post by: PMRNC on May 12, 2010, 11:08:30 AM
I agree with Charlene, it's not productive to argue with the patient when you have clearly taken the steps as a courtesy to get the benefit information. The patient should pay up front and you can give them an itemized statement they can file on their own. Sometimes they need to get the rejection back before they believe it  :-\