Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => Topic started by: dmaney on August 04, 2012, 11:18:52 AM

Title: As an outside billing company - Do you handle telephone calls from patients?
Post by: dmaney on August 04, 2012, 11:18:52 AM
I know the time spent on the phone with patients.  How does your agency handle phone calls... or do you only have the provider's office speak with patients? 
Title: Re: As an outside billing company - Do you handle telephone calls from patients?
Post by: Michele on August 05, 2012, 07:23:36 AM
We do take phone calls from patients.  Personally if your patient bills are very clear and explain things well, the phone calls are not bad.
Title: Re: As an outside billing company - Do you handle telephone calls from patients?
Post by: PMRNC on August 06, 2012, 09:56:54 AM
Yes, I do too, it's all a part of full practice management. Usually I know more than the office anyway. :)