Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => Topic started by: TammyL on February 08, 2016, 03:16:30 PM

Title: Follow-Up
Post by: TammyL on February 08, 2016, 03:16:30 PM
Okay I'm just curious I had a doctor call my office twice in one week asking me questions about my fee's what all is included well he was suppose to call back on 2.1.16 to set up a time to meet so we could move forward but I never heard from him should I reach out to him with maybe some marketing material since I have no number he's called me blocked both times but I do have a first and last name. What would you do. Thanks for any advice in advance
Title: Re: Follow-Up
Post by: Michele on February 10, 2016, 11:33:29 AM
If you have first and last name and can identify who it was I may send out a packet of info to give him a little nudge.  We have a marketing packet all made up with some references, list of advantages, description of what we do, and a few other tidbits of info.  I wouldn't do anything to make him feel like you are hounding him, just a little nudge.

Title: Re: Follow-Up
Post by: williamportor on February 21, 2016, 05:47:12 PM
A nice follow up method for doctors that don't answer phone calls is to send a small 6" x 4" bi fold note card with your business card inside. Use the Doctors name, not the clinic's name when mailing. You can find these little note cards at most office supply stores, they include envelopes and a place to write a few sentences. Include a message reminding the doctor of the phone calls, and you'd like to speak with them. Don't get discouraged if they don't respond right away, doctors are busy people. I've had doctors keep my business cards for months before getting back to me. 

Title: Re: Follow-Up
Post by: PMRNC on February 28, 2016, 08:16:30 PM
Tammy, did you provide him with a quote or even suggest a %?  Quite possibly he was shopping. I personally don't provide fees without going into the office analyze the practice ahead of time. I do know billing companies to somewhat quote 6-10%, etc.. personally I do not do that at all.  I analyze the practice, analyze and estimate time involved, supplies and expenses and then they will get a quote for a monthly fee which will also spell out my sliding scale.

Many billing companies make a big mistake going in there with some sort of quote because they can shop around and your lost in the dust because you gave a quote, the lower quote/bid is going to be first entertained. You won't get a chance to sell yourself by quoting your charges right off the bat.
Title: Re: Follow-Up
Post by: TammyL on March 10, 2016, 02:11:44 AM
Thank you Michele and William I followed your advice and yes Linda I did give him a quote over the phone. But the good news is I got the contract. Yay :)
Title: Re: Follow-Up
Post by: Michele on March 11, 2016, 09:04:13 AM
Congratulations!   8)