Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => Topic started by: williamportor on March 17, 2016, 04:53:07 PM

Title: Office Ally
Post by: williamportor on March 17, 2016, 04:53:07 PM
For all you Office Ally users: I use Office Ally. It's a pretty user friendly system, but one area is a misery to use:
Under EHR (Electronic Health Records) in Practice Mate we receive Medicare payments, and auto post them. The BIG problem is, once in awhile payments come in from Medicare where only some of the payment total has been applied. When I try to auto post these, it NEVER works! Then there is another (in a long series) of 45-90 min calls to tech support, who can't figure out how to post these either!! Right now I have one EHR line item, where I spent over an hour with tech support, and they are still trying to understand why it won't work. I go through this 6-7 times a week. It's very time consuming and frustrating. If the senior tech support folks at Office Ally can't do these in under an hour, how am I supposed to?? Any ideas? >:( 
Title: Re: Office Ally
Post by: Michele on March 21, 2016, 12:37:30 PM
Wow, that is frustrating!  It's awful when the tech support can't get it straightened out.  We don't use Practice Mate so I don't know what to suggest other than working with the tech support to try to get it straight!
Title: Re: Office Ally
Post by: drsbiller49 on April 15, 2016, 06:44:38 PM
You can't aut opost  a check to issues on the eob. I always check the EOB online first, then correct the issue, then do the auto post. I have used this for 7 years without issues like you are having. and this is how i solved the auto post issue. If part of the claim denied then auto post cant be used! The claim would need to be corrected and resubmitted. Hope this Helps!!