Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => Topic started by: williamportor on April 20, 2017, 05:01:24 AM

Title: EOB's and Posting
Post by: williamportor on April 20, 2017, 05:01:24 AM
Hello - I am in the middle of cleaning up a billing mess for a 3 doctor clinic left by their former biller who had not submitted a claim, or posted a payment to their ledger in months. Most of this clinic's payments and EOB's are done electronically i.e. direct deposits from the insurance company's and website access to EOB's. Since this clinic deals with at least 30 insurance companies, this means logging on to no less than 7 different websites, each with their own username and password, printing the EOB's and only then getting to post the payments. This adds several hours to the posting process since at least 1-2 websites either requires updating my password, technical problems with the website requiring calls to customer service, or or some other time wasting issue. Is there some way to streamline this process? 
Title: Re: EOB's and Posting
Post by: Michele on April 20, 2017, 07:14:22 AM
If there is I am not aware of it.  The only thing I would suggest is switching it over so that the eobs come directly into the clearinghouse.  Even if you don't have the ability to autopost, which most PMS systems do today, you would have them all coming into one location so that you don't have to login and download from each individual website. 
Title: Re: EOB's and Posting
Post by: kristin on April 20, 2017, 10:01:20 PM
I have been there and done that... the "fun" of cleaning up after someone who has completely dropped the ball. Michele is spot on...you need to consolidate to one central clearinghouse ASAP. If the docs have PM software already, they need to get set up for ERA/auto post. If they don't, I am not sure if you offer PM software or not, but if you do, they need to sign on pronto.

In the meanwhile you will still have to go to all the various websites to get EOB's/payments. No way around it I can see.