Medical Billing Forum

Medical Billing Software => Medical Billing Software Reviews => Topic started by: Billingbilling on July 26, 2017, 11:57:27 PM

Title: Billing/PM software
Post by: Billingbilling on July 26, 2017, 11:57:27 PM
I know this has been discussed before but want to get a refreshed discussion going.
What is the best billing software for a billing company based on:
1. Usability and effectiveness
2. Pricing , esp when scaling for multiple providers

This is for clients who prefer we provide the PM solution / don't have one.

Thanks!
Title: Re: Billing/PM software
Post by: Michele on July 28, 2017, 08:48:23 PM
There is no one answer to this question.  There are so many things that it depends upon:


We all have our favorites.  I've worked on many systems and I prefer Lytec.  I've been using it for over 20 years so a lot of that is probably familiarity.  However, I can make Lytec do pretty much anything I need it to, and the price is reasonable compared to a lot of others.  There are certainly cheaper ones, but you get what you pay for!  I used more expensive ones, but to me they are too confusing and involved to get the job done efficiently.  That's my $.02!
Title: Re: Billing/PM software
Post by: Billingbilling on July 29, 2017, 05:39:59 PM
Thanks Michele!

We are familiar with meditouch. It was ok with 1-3 providers, but we are growing and plan to continue growing and at $300/provider cost seems prohibitive as we scale and I figure there must be cheaper options for a billing service. A lot the popular cloud services seem to be geared towards inhouse practice billers or small billing services.

I prefer cloud based so that can be accessed anywhere and no concern with backups, but I'm not opposed to server based if software is good and price is more economic for multiple providers. Currently we do physiatary (PM&R), IM, podiatry, and psych

Title: Re: Billing/PM software
Post by: Michele on July 31, 2017, 07:39:26 AM
That is why we stick with server based Lytec.  We pay for the software period.  It doesn't matter how many practices or providers we have.  We have been contacted by many softwares trying to get us to switch.  But they charge per practice/provider and the cost is OUTRAGEOUS.  With Logmein, and other connection options available we are not limited by server based software.
Title: Re: Billing/PM software
Post by: Billingbilling on July 31, 2017, 07:04:05 PM
Any other options server based options besides Lytec ?
Anything you lose out on / any down sides to the server based softwares ?

Title: Re: Billing/PM software
Post by: kristin on July 31, 2017, 07:28:46 PM
I can tell you three cloud based PM's to avoid, IMHO...Colloborate MD, HealthFusion, and Intivia/Insync. I have worked with all three, and they were NOT good, especially Intivia/Insync. My favorite cloud based PM is Kareo, and I bill for IM and podiatry on it. It is not without problems, but they are minimal compared to the three I mentioned above. Not sure about price, though. I work for a billing company, and am not privy to what the boss pays for Kareo.

Another billing company I work for doing strictly podiatry billing uses NueMd, which while dirt cheap for one provider (250-300 a month), is also not as robust as Kareo is. For instance, in Kareo, if a claims denies on an ERA, it goes into a denial area, where you know it denied, and can be worked. In NueMD, that same claim would be written off, or put completely towards pt. responsibility when the ERA is posted, and fixing and resubmitting it takes all kinds of jumping through hoops.
Title: Re: Billing/PM software
Post by: Billingbilling on July 31, 2017, 08:13:51 PM
This is exactly what I was looking for ! Thanks!

Would like your thoughts on why you don't like Healthfusion if you don't mind.

Also, has anyone heard of healthbiller.com a free online cloud billing software?
Title: Re: Billing/PM software
Post by: Michele on August 01, 2017, 08:46:12 AM
I have not heard of healthbiller.com but I have used free systems.  The free systems are usually cumbersome to get around, and limited in functionality.
Title: Re: Billing/PM software
Post by: PMRNC on August 01, 2017, 02:50:33 PM
Quote
I can tell you three cloud based PM's to avoid, IMHO...Colloborate MD, HealthFusion, and Intivia/Insync.

I'm curious as to why you would include Collaborative MD in ones to avoid? I've been in business for over 25 years and they are in my top 5 list. Kareo is my favorite as well. Collaborate MD would be my second choice.

I don't maintain a "single" system. My clients maintain all PM solutions. If they didn't have one I gave them a guide on PM systems and had them make choice and it's worked out perfectly for me for years. I'd NEVER go back to maintaining my own PM system. CollaborateMD is one of my favorites because my clients that utilize it get GREAT support.. personalized support and the reports are great. They system is user friendly, NEVER have access problems either. 

I'm all for fair reviews but think it's only fair when providing good reasons for the review.
Title: Re: Billing/PM software
Post by: PMRNC on August 01, 2017, 02:57:27 PM
I have not heard of healthbiller.com but I have used free systems.  The free systems are usually cumbersome to get around, and limited in functionality.

Agree with Michele. I've seen my fair share of "so called" free software and NONE are even acceptable to me in regards to full practice management done the right way.

Healthbiller.com is an Altapoint dealer.. if you look at pricing you will see that they are not exactly "FREE" for what you would need if you are serious about a business in medical billing. https://www.healthbiller.com/pricing  That's not to say they are not affordable..at $99 a month it's not bad. I've seen Altapoint a few years ago and was not overly impressed..but they could have improved over the years.   You get what you pay for.

 
 
Title: Re: Billing/PM software
Post by: kristin on August 01, 2017, 04:52:20 PM
Quote
Would like your thoughts on why you don't like Healthfusion if you don't mind.

The version I worked was a EMR/PM system, and I don't even know if you can just get the PM side only, but it had the same issue with denials dropping to pt. responsibility or being written off, when they shouldn't have been, and their support was just awful. When they originally set the two providers up that were the billing companies clients, they jacked up the EDI agreements and some other stuff, and in each case, it was two months or more before money started coming in. Also, not user-friendly at all.

Another PM system that I have not personally worked with, but I know other billers who have/do, that is not liked by any of them is Athena. Same issues as I have mentioned with the others, plus the addition of claim scrubbing capability that gives bad info.

Which reminds me of one thing I don't like about Kareo, but have learned to ignore over the years...when you hit Check claims to check a claim for edits/modifiers(or even if you don't in some instances), it will tell you you need to add certain modifiers onto codes. And those modifiers are not correct. For me, I can overlook it, because I know it is wrong info. But for a newer biller, with an unfamiliar specialty? Could be very confusing.

All the programs have their quirks and foibles, it is just finding the one that has ones you can deal with, for the right price.
Title: Re: Billing/PM software
Post by: PMRNC on August 01, 2017, 05:19:15 PM
I had asked what it was about collaborative MD that you didn't like enough to tell someone to avoid.

Quote
Which reminds me of one thing I don't like about Kareo, but have learned to ignore over the years...when you hit Check claims to check a claim for edits/modifiers(or even if you don't in some instances), it will tell you you need to add certain modifiers onto codes. And those modifiers are not correct. For me, I can overlook it, because I know it is wrong info. But for a newer biller, with an unfamiliar specialty? Could be very confusing

I agree with this..however I will say this.. NEWBIES should NOT work on Kareo..they are very clear they are not going to train inexperienced billers and I don't blame them. There is a LOT in their PM system only experienced billers will understand. I don't think that is a negative on them at all.
Title: Re: Billing/PM software
Post by: Jmedbilling123 on August 02, 2017, 02:48:58 PM
I used to do everything by hand for 3 providers at one practice and one provider at another, it was hectic. I demoed with RxNT and liked their product a lot because my providers were doing high volume of claims per month. Was user friendly, uses Emdeon clearinghouse, automatic/unlimited insurance eligibility checks, unlimited claims, and ICD 10 scrubbing, all in all made my job easier. Support was friendly too, almost always got someone on the line to fix my problem. I would check them out if you're still in the market. Only down side is that it isn't as suitable for low claim volumes but still worth a look.