Medical Billing Forum

Starting a Medical Billing Business => Starting Your Own Medical Billing Business => Topic started by: wpj371 on February 13, 2018, 04:12:01 PM

Title: Patient collections
Post by: wpj371 on February 13, 2018, 04:12:01 PM
Anyone out there calling patients on outstanding balances?  Just looking to see what the consensus is.  I don't really want to do this, but I may have to, to get the account.
Title: Re: Patient collections
Post by: PMRNC on February 14, 2018, 05:34:02 AM
My full practice management contracts include "soft collections" which includes one phone call on balances outside 60 days, after that the provider makes a decision on how to handle.

Make sure you research state laws on this as well as the FDCPA ;)  Also make sure your contract clearly states your process of "soft collections" and the process of what happens if it does not work.