Poll

ANYONE KNOW HOW TO ENTER PTAN NUMBERS WITH LETTERS THROUGH MEDICARE'S AUTOMATED SYSTEM?

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Author Topic: PTAN NUMBER  (Read 5972 times)

cheriemay04

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PTAN NUMBER
« on: April 30, 2009, 01:44:46 PM »
DOES ANYONE KNOW HOW TO ENTER PTAN NUMBERS WITH LETTERS THROUGH MEDICARE'S AUTOMATED SYSTEM? OUR CLINICS ARE TRIBAL CLINICS SO OUR PTAN STARTS WITH 3 LETTERS AND THEN ENDS IN 009. I'VE BEEN TRYING TO FIGURE OUT HOW IT WORKS THROUGH THE AUTOMATED SYSTEM, BUT HAVEN'T HAD ANY LUCKY :( AND IF ANY ONE KNOWS WHERE TO OBTAIN A CLINIC'S PTAN # PLEASE LET ME KNOW! THANKS :)

Michele

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Re: PTAN NUMBER
« Reply #1 on: April 30, 2009, 04:38:54 PM »
The only way to obtain a PTAN is directly from Medicare and they (usually) will not give it out over the phone, a written request is required.

Usually letters are entered by entering the number on which the letter appears and then the number which represents the position of the number.  For example, C would be 2 3,  D would be 3 1.  Usually they offer help on entering numbers.

Good luck

Michele
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Pay_My_Claims

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Re: PTAN NUMBER
« Reply #2 on: April 30, 2009, 06:40:14 PM »
To enter a Provider Transaction Access Number (PTAN), formerly known as your supplier number:

If the PTAN contains a letter, press 1. Enter the PTAN excluding the C followed by the "#" key.

If the PTAN does not contain a letter, press 2. Enter the 10-digit number followed by the "#" key.

The IVR will repeat the number entered. Press 1 if the number entered is correct. If you would like to reenter the number, press 2.

To enter a beneficiary's Medicare number:

If the Medicare number begins with a letter, press 1. Then,

    * If the prefix letter is A, press 1.
    * If the prefix letters are CA, press 2
    * If the prefix letters are MA, press 3.
    * If the prefix letters are PA, press 4.
    * If the prefix letters are WA, press 5.
    * If the prefix letters are WD, press 6.
    * If the prefix letters are WCA, press 7.
    * If the prefix letters are WCD, press 8

If it is any other letter(s) press 9

    * If the prefix letter is H, press 1
    * If the prefix letters are JA, press 2
    * If the prefix letters are MH, press 3
    * If the prefix letters are PD, press 4
    * If the prefix letters are PH, press 5
    * If the prefix letters are WH, press 6
    * If the prefix letters are WCH, press 7

Enter the 6 or 9 numbers following the prefix followed by the # key.

If the Medicare number begins with a number, press 2. Then,

Enter the nine-digit Medicare number.

The system will then prompt you to enter the alpha character at the

end of the Medicare number.

    * If the letter is A, press 1.
    * If the letter is B, press 2.
    * If the letter is C, press 3.
    * If the letter is D, press 4.
    * If the letter is M, press 5.
    * If the letter is T, press 6.
    * If the letter is W, press 7.
    * If it is any other letter(s) press 8

If it is any other letter(s) press 9

          o If the prefix letter is H, press 1
          o If the prefix letters are JA, press 2
          o If the prefix letters are MH, press 3
          o If the prefix letters are PD, press 4
          o If the prefix letters are PH, press 5
          o If the prefix letters are WH, press 6
          o If the prefix letters are WCH, press 7

Enter the 6 or 9 numbers following the prefix followed by the # key.

If the Medicare number begins with a number, press 2. Then,

Enter the nine-digit Medicare number.

The system will then prompt you to enter the alpha character at the end of the Medicare number.

    * If the letter is A, press 1.
    * If the letter is B, press 2.
    * If the letter is C, press 3.
    * If the letter is D, press 4.
    * If the letter is M, press 5.
    * If the letter is T, press 6.
    * If the letter is W, press 7.
    * If it is any other letter(s) press 8
          o To enter a letter you will need to press 2 keys. Press the key that contains the letter on your telephone key pad. Then press 1, 2 or 3 depending on the position of the letter on the telephone key pad ( i.e., to enter the letter A press 2 1). Assume letters Q and Z are located on the 1 key. The Q is in the first position and the Z is in the second position (i.e., to enter the letter Z press 1 2).

      If the letter is followed by a number, press 1. If the letter is followed by another letter, press 2. If no number or letter follows the letter, press the "#" key.


Here is the link..   http://www.cignagovernmentservices.com/jc/help/IVR.html



n2p6s9h1m

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Re: PTAN NUMBER
« Reply #3 on: May 01, 2009, 08:20:30 AM »
I use the PTAN Conversion Tool from my local Medicare Contractor: http://www.trailblazerhealth.com/Tools/IVRTools.aspx?DomainID=1

ChristineS

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Re: PTAN NUMBER
« Reply #4 on: May 05, 2009, 10:22:19 PM »
It is very confusing.. I have been out of the game for sometime now however, I think they told you on the begining of the msg how to do it.. I wrote it down and everytime had to read it again. :P Good Luck