Author Topic: provider's question  (Read 6628 times)

margemib

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provider's question
« on: June 12, 2009, 02:16:10 PM »
Michele'
I had a meeting with a mental health provider, one of his biggest concerns was that we are using different softwares and how is his going to get the claim info into his software. He said maybe he should also enter the info as if he where filing a claim but then that would not make sense why would he need a biller then. I told him I will supply transaction reports but he again said he would like it in his software. Has anyone else ran into this problem before. He has a old software I never heard of before.
margemib ???
Margie Finlay CMRS

lhough

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Re: provider's question
« Reply #1 on: June 12, 2009, 03:52:34 PM »
Margemib,
I was wondering what software you are using?  Is it web based?  Can you tell me anything about what you are using, pros/cons, is it easy to use and easy for your clients to access and get to the info they need such as reports (if it is web based)?  And, if you could share what the cost per provider is and per user and if they have their own clearinghouse, and if so what do they charge?  Sorry for so many questions, but I am still researching and finding it difficult to make a final decision.  I plan to specialize in mental health and want something that my clients can access but at the same time I don't want to be nickle and dimed to death! 

Thanks for any help.  Also, what state are you in? I am in the central Texas area.
Thanks,
Lesley

dfranklin

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Re: provider's question
« Reply #2 on: June 12, 2009, 03:53:49 PM »
If he is not willing to let go and have you manage ALL of it (Not just the claims) then maybe let him "try" it for awhile.  Meaning let him enter it into his software as well.  Once he sees (trusts) that your software/system is better then he can be weaned off of it.  But this will only work if you are handling all of the practice management....I have one client that is still entering all of their own stuff into their software becuase they had just spent a bunch of money upgrading to a new system, but they just don't want to deal with insurance at all....this is not typical and is not recommended (doing only the claims) but it does happen.  My recommendation to them after a while is going to be to get off of their system entirely and on to mine.  

Pay_My_Claims

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Re: provider's question
« Reply #3 on: June 12, 2009, 06:59:24 PM »
Michele'
I had a meeting with a mental health provider, one of his biggest concerns was that we are using different softwares and how is his going to get the claim info into his software. He said maybe he should also enter the info as if he where filing a claim but then that would not make sense why would he need a biller then. I told him I will supply transaction reports but he again said he would like it in his software. Has anyone else ran into this problem before. He has a old software I never heard of before.
margemib ???


When this situation arises, and the provider is concerned, as I understand he should be. You can always offer to log into their system remotely 

margemib

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Re: provider's question
« Reply #4 on: June 12, 2009, 07:30:04 PM »
Hi Everyone,
he uses a software that you cannot send claims out electronically, he just enters the info and prints out the claims and mails them out.
I use Medlook and it has very many different reports that I can give him but he somehow feels he needs the info in his software also.
My software is not web based, but I'm wondering if anyone has had this problem before?
He feels that if someday he does not need my services anymore how will he retrive the info into his software if it is different.
margemib
Margie Finlay CMRS

margemib

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Re: provider's question
« Reply #5 on: June 12, 2009, 08:51:19 PM »
To Lesley,
I use http://www.medlookusa.com/
I think it is a great software, it is not web based, great support.
You can download a trial and test it.
You can call and talk to Jeff he is GREAT!
It has so many reports, I found it the easiest to use.
Also on his site he has little video's to train you.
margemib :)
Margie Finlay CMRS

lhough

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Re: provider's question
« Reply #6 on: June 12, 2009, 09:41:57 PM »
Margemib

Thanks, I will take a look at it.
Thanks,
Lesley

MBP

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Re: provider's question
« Reply #7 on: March 22, 2010, 07:48:53 PM »
Marge, what did you end up doing about this different software? I am meeting my very first provider tomorrow and she said she has her own software installed, therefore she would like me to work from her office instead of from my home.. i only spoke to her briefly and have yet to find out what software does she have.. but what are my options here? i could talk her into trusting me with my web based software (i use office ally), but what if she doesn't like that  ???

Pay_My_Claims

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Re: provider's question
« Reply #8 on: March 22, 2010, 10:41:25 PM »
sounds like she wants you to work for her in her office. You can log in from home into her system, if that is what she wants

margemib

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Re: provider's question
« Reply #9 on: March 23, 2010, 08:25:03 AM »
Erika,
I am using Medlook online so if the provider wants to login with me they can and if they want there own login with only certain rights to view and check out reports they can but they have to pay a 50.00 fee a month for the login and if they don't want to pay this they can view with you only. OfficeAlly is a GREAT clearinghouse but with their software as I remember if a provider wants you to charge a late fee you have to enter it manually and if you have alot of patient and you are doing statements for patients that is almost impossible.
margemib  :)
« Last Edit: March 23, 2010, 08:30:07 AM by margemib »
Margie Finlay CMRS

MBP

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Re: provider's question
« Reply #10 on: March 23, 2010, 08:27:58 AM »
Charlene, is that only with web based software or any? she said she doesn't care if i am there or not, but that software was her concern.. i guess she has her database in it and probably spent enough for it to change it to something new. i am really nervous, it is the first one i am going to talk to and she sounds like she is in great need of someone to do her billing, so it may even work out for me!!! i would have A LOT of work to get this going and a lot of studying, because i have never billed for a psychiatrist. well, wish me luck, i will keep you posted:)

MBP

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Re: provider's question
« Reply #11 on: March 23, 2010, 08:39:16 AM »
i know about this with office ally, i have been using it (it is the only pm i have ever used). this psychiatrist sees 60 patients a week from what she said and from what i have read, they usually have their "clientel" that comes regularly versus many new patients. so this makes me calmer as i think there shouldnt be a ridiculous amount of patients accounts with billing statements.. well i am meeting her in a couple of hours, so i will see what does she even have, she was in a rush and didnt discuss further when i talked to her yesterday.. do you guys usually agree to work with the software that providers currently have and just do what they want you to do, to include learning that program, or do you just add them to what you use? i would think it would cause me a big headache with data conversion, although it would probably be even worse headache to start from a scratch with a new software that may not even be that good, especially when i need to impress her at the beginning with how quick and efficient i am  ??? i have to say, i am so grateful for this forum, it has everything i need to prepare for my first client!!!  :)

margemib

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Re: provider's question
« Reply #12 on: March 23, 2010, 11:41:15 AM »
I wish you all the luck in the world!
margemib
Margie Finlay CMRS

Pay_My_Claims

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Re: provider's question
« Reply #13 on: March 23, 2010, 12:47:26 PM »
Charlene, is that only with web based software or any? she said she doesn't care if i am there or not, but that software was her concern.. i guess she has her database in it and probably spent enough for it to change it to something new. i am really nervous, it is the first one i am going to talk to and she sounds like she is in great need of someone to do her billing, so it may even work out for me!!! i would have A LOT of work to get this going and a lot of studying, because i have never billed for a psychiatrist. well, wish me luck, i will keep you posted:)

with any. If you have web-based, you can use your own user id/pw if it is server based, you have to have a system in the office you can log into. one that NOBODY uses.

MBP

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Re: provider's question
« Reply #14 on: March 23, 2010, 02:47:52 PM »
so i think i got my first client  ;D for a super low reimbursement (in my eyes), but i will specify it in the contract that we will be signing, that we shall re-visit the compensation in few weeks. still exciting, as she is my very first client that i even talked to. she is concerned about old accounts as her old biller didnt bill like half of them.. i think i got her excited about office ally, as she had no clue about online softwares and she uses mental something something and from what she showed me (she is not really a computer pro), it was not too user friendly.. she wants me to check if office ally is safe for mental health, because she thinks mental health cannot be billed through online software...  ??? it is ok to use office ally for psychiatrist right? so once i ensure her it is, i need to start with data conversion.. thanks to this forum i have a plan for that too! ;) thank you guys for keeping this forum alive, i dont even think i will need to go anywhere else in the next few weeks while setting this new account up ;)