Author Topic: Total Software Rebuild  (Read 1566 times)


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Total Software Rebuild
« on: July 20, 2009, 01:21:40 PM »
I have a client that had a virus in his server and it completely destroyed everything.  We are now rebuilding the entire system from scratch - no, he did not have an adequate back up system. 

His office staff is working on reentering all the patient info, insurance, etc but I will be rebuilding all the outstanding billing, patient statements.  As you can imagine, this is going to be a very time consuming, tedious process.  The doctor is willing to pay for this extra work, but I am not sure how to bill him for this.  I really want to be very fair and not overcharge him as he is a young doc with a new practice and I have a great working relationship with him and his wife.  Normally, I just make my percentage of what is brought in a month, so obvioiusly this is above and beyond.  Any suggestions on how to bill this out?  Flat-rate or hourly?  Our offices are in Indiana.  Right now, I am thinking of either $15/hour or $500 flat fee - does that seem reasonable?


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Re: Total Software Rebuild
« Reply #1 on: July 20, 2009, 01:45:52 PM »
GO hourly.. $500 is NOTHING for that kind of a job. I've done it myself.
Have you shopped around for a good Data Recovery person. They are expensive but I had one that was able to extract data from a drive that was 85% burnt up! Thats why they say to take a hammer to the hard drive when you get rid of your computer. He had the drive for 2 hours and was able to recover 90% of it! He charged me $800 but it was worth it.
Anyway if that's not an option, go for the $15 an hour that seems reasonable plus you will get a fair price for your time as that can be quite a tedious task.
Linda Walker
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Re: Total Software Rebuild
« Reply #2 on: July 20, 2009, 08:40:16 PM »
I agree with Linda.  Especially make sure it really is not recoverable.  I had a computer guy tell me I had a virus and he had to wipe my hard drive clean.  I told him "don't touch it, I will be right there".  I arrived 10 minutes later, the guy was furious.  I took it elsewhere, lost nothing, and paid only $80.  It's worth a second opinion.

I also agree on the hourly rate, and $15 is very reasonable.

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