Author Topic: To the person who faxed me this morning!  (Read 1083 times)

PMRNC

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To the person who faxed me this morning!
« on: August 21, 2009, 01:01:09 PM »
I received a 9 page fax early this morning. To say my mouth dropped 100 feet is stating it mildly. This was 8 pages of EOB's from BCBS of Florida.

The only thing de-indified in this fax was the providers NAME and Address!!!!!!!!!  The cover letter said (not retyping the whole thing)

Hi Linda,
I read your posts on the forum all of the time. Can you take a look at these EOB's and explain to me what the reason for denial was? I am thinking we had an incorrect provider ID as all of these claims were sent in one batch. If it is ok, I will contact you later this afternoon. I was able to get your fax number from your website....


It was signed merely "Doreen"  NO Letterhead. The fax number when I tried to fax back to them was constantly busy and frankly after an hour I have given up.

I'm posting this message in 3 places I frequent to let this person know that I tried to give them a window to correct this serious breach of confidentiality and of course HIPAA. I will be contacting BCBS of Florida in ONE hour from now to report this. I'm appalled and pretty angry about this.. nevermind that you cost me money with the 9 pages and never mind that now I'm going to spend 2 hours I don't have trying to track you down.  I've spent an hour now and I'm going to give you one hour to contact me to correct this and follow compliance regarding breach of HIPAA. at 3:00 I will be contacting BCBS and I will be advising them of this serious compliance issue!

You MIGHT have gotten my help had you contacted me ahead of time and had you at least had the courtesy to introduce yourself and ask for my help, but it wouldn't have been done at the expense of your client or provider or the 14 patients on the EOB's!

Thank you and I'm sorry I had to post it here I didn't know what else to do. Like I said there's only 3 places I frequent. 
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com

Pay_My_Claims

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Re: To the person who faxed me this morning!
« Reply #1 on: August 21, 2009, 03:40:40 PM »
Hi, I'm Doreen, and I'm a complete_______________

PMRNC

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Re: To the person who faxed me this morning!
« Reply #2 on: August 21, 2009, 05:25:44 PM »
Yes and now in trouble..
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com