Author Topic: BILLING SOFTWARE  (Read 19901 times)

Michele

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Re: BILLING SOFTWARE
« Reply #45 on: July 30, 2009, 08:50:32 PM »
That's not how it works.  Actually, you can cancel within the first 3 months with no penalty.  After that, you are committed to the full year.  But if you're not sure your going to be in business for a year, why would you be buying two seats?  I found that many of the other web based programs had similar commitments but with much higher monthly fees.  And if your business is incorporated you are protected from unexpectedly going out of business.

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Pay_My_Claims

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Re: BILLING SOFTWARE
« Reply #46 on: July 31, 2009, 01:26:39 PM »
I'm saying if you cancel prior to (doesn't mean you are going out of business, just no longer want the product), you have to pay 3 months for early cancellation fee. Its not a knock of the software, but just an FYI to anyone who "jumps" in that you are committed to a year contract. Yes, and I am fully aware of others that do have the same fee and contract provisions. (AdvanceMd is one of them)This is the reason everyone needs to research for themselves and find something that is economically, and practically suitable for the type of services they will be performing. If you can't have a hands on with the software and not just a snap shot screen print....DONT PURCHASE especially if you have to keep it for a year or pay a penalty. It may be GREAT, but why use it if you can't sample it first? Bath & Body works has "great sounding scents", but so glad they have samples to smell before I buy because some of them STINK!

PMRNC

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Re: BILLING SOFTWARE
« Reply #47 on: July 31, 2009, 05:13:41 PM »
So they don't offer a demo?  ???  Trial period?  Even if buying a car you get to test drive it first!
Linda Walker
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Michele

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Re: BILLING SOFTWARE
« Reply #48 on: July 31, 2009, 09:45:25 PM »
Currently they are running demos.  The demos are webinars and are not just screenshots, but someone actually using the program, describing what they are doing, and how.  They run about 1 hr.  They are also working on a way to offer a demo that the user can try out for a period of time as well. 

Anyone interested in a demo just needs to contact them, or post a question on the forum, and we can post the demo info.

Michele
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Michele

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Re: BILLING SOFTWARE
« Reply #49 on: July 31, 2009, 09:51:41 PM »
Just a note, I would never consider a software that I couldn't at least see a detailed demo, if not be able to test it out myself.  And if a company doesn't offer that then they are hiding something.

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Pay_My_Claims

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Re: BILLING SOFTWARE
« Reply #50 on: August 01, 2009, 09:52:41 AM »
So they don't offer a demo?  ???  Trial period?  Even if buying a car you get to test drive it first!

Linda, I have had several that I requested demo's from and they sent me a cd and it was filled with information about the software, but no trial version. LeonardoMD was one of them. I think Collaborate MD allowed you to download the trial version to actually roll through the system to see how that works. Choosing software is a BIG decision, and one should really look at everything before they "purchase".

PMRNC

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Re: BILLING SOFTWARE
« Reply #51 on: August 01, 2009, 09:57:16 AM »
I have never run across one yet where there is no demo.. usually if I get a client that wants me to work remotely and with a software I am unfamiliar with that's the first thing I do. I completely agree with you on not going with a software you can demo. in fact, I want to give it a good work out <g>
Linda Walker
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sherry27

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Re: BILLING SOFTWARE
« Reply #52 on: August 06, 2009, 09:03:28 AM »
I called the number for Xena Health. Is there anyone else that has used this company.When you call, it sounds like it is a million miles away. How is tech support? No one is answering the phone on normal eastern time. I need software ASAP. Xena seems to have a lot to offer, but when can you actually talk to someone from the company. Someone pleeeeaaaassssse Help!!!

PMRNC

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Re: BILLING SOFTWARE
« Reply #53 on: August 06, 2009, 09:32:01 AM »
I've only worked on their Physicians PM software and I've not had to utilize their support. However IMO if I can't get a hold of a company I am shopping for, it's on to the next one. First impressions are lasting IMHO. According to their contact information they are in Hartford CT which is on EST ..  860-819-3701 You are right, I called and I get a foreign blurry voice automated system. it says to hit 1 for billing and 2 for technical support. I hit 2 and am automatically told I cannot take your call...  I call back and hit 1 for sales and get told same thing. I am in NY and it's 10:30 AM here.. so that is strange to me too. I guess you could use their form to contact them here: http://www.xena-health.com/contact/ but just that experience with the phone thing is enough to make me cross them off my list. If I was a user in need of support that would totally drive me nuts.
Linda Walker
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sherry27

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Re: BILLING SOFTWARE
« Reply #54 on: August 06, 2009, 09:51:26 AM »
I've only worked on their Physicians PM software and I've not had to utilize their support. However IMO if I can't get a hold of a company I am shopping for, it's on to the next one. First impressions are lasting IMHO. According to their contact information they are in Hartford CT which is on EST ..  860-819-3701 You are right, I called and I get a foreign blurry voice automated system. it says to hit 1 for billing and 2 for technical support. I hit 2 and am automatically told I cannot take your call...  I call back and hit 1 for sales and get told same thing. I am in NY and it's 10:30 AM here.. so that is strange to me too. I guess you could use their form to contact them here: http://www.xena-health.com/contact/ but just that experience with the phone thing is enough to make me cross them off my list. If I was a user in need of support that would totally drive me nuts.
Thank you so much for your response. I have to have the software I am going to use by like tomorrow. I have looked into Kareo. It seems very nice. It is affordable. I am just kinda scared with web based because I have never used it. (I was a billing manager for 5 years in Internal Medicine and we used medisoft.) But then again, I don't want to purchase software and then wish I would have just gone web based. If I purchase software, I have narrowed it down to mpm software. I just don't know what to do. :-\

Pay_My_Claims

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Re: BILLING SOFTWARE
« Reply #55 on: August 06, 2009, 10:10:24 AM »
We can understand your delima. Its just personal choice. I prefer web based. I use a system here (TDME) for DME and HME providers and it's server based. I dislike it, not because of the program (not entirely), but because when the system goes down...ugh!! I had the same issues with other programs (server based) that I have used. I am new-aged bring on the web-based!! Also while you are looking, keep in mind about upgrades. When you have a server based software and you have to do the upgrades-----costs!

PMRNC

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Re: BILLING SOFTWARE
« Reply #56 on: August 06, 2009, 10:51:06 AM »
A few years ago I would never have entertained a web based system, however I like Kareo a LOT, I really have not had to utilize tech support but some of my clients have and have not had any major problems, I also so far like DAQ and know a lot of people using it that love it.
I think the industry as a whole is moving more towards ASP/Web based models as it is the most convenient method of working plus allowing your clients full access so they feel more in control.  JMO
Linda Walker
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jcbilling

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Re: BILLING SOFTWARE
« Reply #57 on: August 06, 2009, 11:01:18 AM »
Sherry27,

Look at www.healthfusion.com They are a web-based software that offers alot and is very affordable. I did a demo and really liked it.

~ Charity

sherry27

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Re: BILLING SOFTWARE
« Reply #58 on: August 06, 2009, 12:07:25 PM »
Charity,

Healthfusion is more expensive than kareo. Do you think healthfusion is better than Kareo??

jcbilling

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Re: BILLING SOFTWARE
« Reply #59 on: August 06, 2009, 12:59:40 PM »
Sherry27,

Here are some of the advantages over Kareo that I saw when I did a demo on Healthfusion. (I currently use Kareo for a client, but I can't say I'm very savvy in it.)

~ FREE unlimited customer support
~ No cost to import or export data from another software
~ Clearinghouse integrated with billing software (they don't use a third party) Makes it very easy to send claims
~ Denial Defender tool for only $20 extra a month - excellent tool for better reimbursement
~ Track PQRI in the billing software
~ EMR & e-prescribing tool available for the provider's use.

Healthfusion is $199 per provider per month with a 12 month commitment - otherwise it's $239 a month. However, you're only allowed 250 non-par (government & BCBS) claims free and then they cost $0.30 each or $22 for 100 additional non-par claims. With this package, all your par claims are free.

Kareo's complete plan costs $199 too but all claims are included.

I guess it depends on what you're looking for in a software and what your clent's needs are. Every office is different and so you have to take that into consideration.

~ Charity