Author Topic: Communication with provider office  (Read 982 times)

rkillian

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Communication with provider office
« on: October 02, 2010, 06:52:12 PM »
I am looking at taking on a 4th provider that is in another town 120 miles away.  I stop into my current accounts often, but I will not be able to do that much with this distance.  My question:

Prior to the pt coming in we are doing eligibility checks and will be keeping patient balances in our billing system.  What would be the best way to communicate with the provider office as to the patient balances due?  Fax a list daily of the copays/amounts due and if the patients are coming in fax a statement to the office to provide to the patient?  (yes we do bill statements, but many patients have monthly follow ups and usually are coming in right after we post a payment, leaving a patient balance).

Do we VPN into their server to update the PM system with the copays/deds, etc?

Thank you for any thoughts.   ::)

PMRNC

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Re: Communication with provider office
« Reply #1 on: October 03, 2010, 07:39:15 AM »
I only do this for my clients that don't have remote/web access. I don't currently have any clients that dont' either have their software or access to mine, but when I did I did two things

I had them fax me over their daysheets (basically schedule) either the night before or that morning and I quickly fill in the copay/balances owed and fax back.
For a longer term solution, I provided my clients with a report that will show patient balances and then another to give them copay's.
Linda Walker
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