Author Topic: Emr system  (Read 7849 times)

PMRNC

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Re: Emr system
« Reply #15 on: June 16, 2011, 03:54:58 PM »
In no way should EMR impact our industry, need to look at other factors if it is because they are completely separate from each other. I have, if anything received an influx of questions in regards to EMR, none of which have to do with what we are doing.  My last client came to me from a friend of mine who sold an EMR system to this provider. 
Linda Walker
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QueenAlicia

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Re: Emr system
« Reply #16 on: June 16, 2011, 03:57:29 PM »
I should have said adapt such as ICD-10& CMS 5010 etc etc etc. Sorry for confusion.

DMK

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Re: Emr system
« Reply #17 on: June 17, 2011, 10:50:25 AM »
We should always understand the "lingo" though.  Know what EMR really means, it's doctor's notes regarding patient's treatment.  Some EMR systems have billing modules too, but EMR is a separate component.  Many doctor's don't even realize what it is, just that it's expensive, and that they're going to HAVE to use it if they have a certain size practice.

TammyL

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Re: Emr system
« Reply #18 on: July 12, 2011, 10:42:58 AM »
Well I just lost an account to this EMR also they had been with me for 8 years this EMR sucks it's going to knock alot of billing services out of business.

PMRNC

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Re: Emr system
« Reply #19 on: July 12, 2011, 12:19:56 PM »
Quote
Well I just lost an account to this EMR also they had been with me for 8 years this EMR sucks it's going to knock alot of billing services out of business.

How did you lose a client due to EMR?   Personally I don't see this happening when they say it will..first of all they have not ironed out all the kinks in terms of patient rights.. for example, I've not had one of my doctors explain what happens since I have voiced my own concerns that I will not have an EMR for myself or my family. That is within my right, but this hasn't been addressed.. the second reason I think it won't happen on time is common sense. When was the last time you saw a govt due date go ahead on schedule?? I think we are looking at about 2015 is my guesstimate.  But as a whole.. EMR should NOT be impacting billing companies on ANY level.
Linda Walker
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Michele

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Re: Emr system
« Reply #20 on: July 12, 2011, 01:58:05 PM »
I agree with Linda.  Unfortunately the EMR companies are trying so hard to sell their product and they are looking for any way to make theirs look better.  Some are using the billing aspect saying that it makes the 'whole process easier'.  Only uneducated providers fall for this.  I feel that if you (as a billing service) are doing a good (or Great) job and you have a good relationship with your provider, they should come to you before switching and you can educate them.  We are going to lose some, but those are ones we would have lost for another reason anyway.  Probably to a salesman on the corner selling snake oil!
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PMRNC

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Re: Emr system
« Reply #21 on: July 12, 2011, 02:24:24 PM »
Michelle, i think you hit it.. i think the software vendors are making it look good to sell their systems.. It's up to us to educate our clients, take a pro-active approach to this if you think it's a hindrance. Personally I have not seen any difference or even a hint that EMR will take any business from us.  Keep your clients a step ahead and educated!
Linda Walker
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TammyL

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Re: Emr system
« Reply #22 on: July 12, 2011, 04:14:40 PM »
Thanks Linda and Michelle I agree with you both I truly believe I lost this client to in house billing because it was a cheaper way for them to go or she was on the husband side to bring inhouse since I lost his account back in Nov 2010 and he found someone to do his billing in house instead of outsourceing. It's there lost not mine like they say when one door closes another always open so I will continue to think postive

rdmoore2003

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Re: Emr system
« Reply #23 on: July 12, 2011, 04:59:51 PM »
I love EMR.  I have used it since 2007.   Less time trying to figure out "chicken scratch" better known as the doctor's writings.    lol
Regina

PMRNC

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Re: Emr system
« Reply #24 on: July 12, 2011, 05:29:40 PM »
Quote
Thanks Linda and Michelle I agree with you both I truly believe I lost this client to in house billing because it was a cheaper way for them to go or she was on the husband side to bring inhouse since I lost his account back in Nov 2010 and he found someone to do his billing in house instead of outsourceing. It's there lost not mine like they say when one door closes another always open so I will continue to think postive

Oh trust me, they only think it's cheaper.. Keep them happy in parting because they will be back <g>
Linda Walker
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Michele

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Re: Emr system
« Reply #25 on: July 13, 2011, 06:55:49 AM »
 We have had a couple clients leave only to come back.  Most times when they come back they are must more appreciative of your service.  Some however, don't learn and will leave yet again.  We actually had one provider do it 3 times!  We didn't take em back that last one.  Definitely their loss, and it hits them in the wallet.  They may pay a little more for my service than an $8 an hour employee in the office, but they get what they pay for and their accounts receivables tell the story.
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TammyL

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Re: Emr system
« Reply #26 on: July 14, 2011, 07:17:05 PM »
Michele I agree with you 100% I don 't know why some doctors are so cheap but like you say they get what they pay for because the A/R don't lie it tells the truth and nothing but the truth when ran and the doctor can tell right off the bat who's doing there job and who's not.

DMK

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Re: Emr system
« Reply #27 on: July 15, 2011, 10:45:15 AM »
I'll answer your question about why doctors are so cheap!  Being that my husband's the doctor and I'm the biller.  I also worked with EMR at the last office that we shared.

Understand that the doctors in the US are CONSTANTLY being nickeled and dimed by the insurance companies, the patients, and by their personal insurance companies (for their own health insurance, liability insurance, malpractice insurance, work com insurance etc).  They HAVE to find ways to reduce their overhead to absorb the insurance cuts and the people who don't pay their bills as well as improve their collections to cover their own personal and professional expenses. 

It is SO frustrating as a business owner alone, how many things are MANDATED but there is no consideration to the cost of the mandates to the providers!  So we look for ways to do things in house, ourselves, to keep costs down and to keep a direct handle on our income and outgo.

As a biller (and I can put that hat on now) you need to sell the fact that you're saving them employee expenses and it's YOUR JOB to keep an eye on their billing to keep it correct, and be their watch dog to make sure they get every nickel they are supposed to be paid.  That's your SOLE job!  You will help reduce their overhead if you do a good job because YOU will chase down the money, YOU will take the time to make the calls to chase down the claims, YOU will free up their time and their staff's time so they can see more patients and make more money.  In our business that's MY job, and I take it seriously.  If we ever got to a point where I didn't do that job we would use a service, because not everyone would take the responsibility seriously.

Michele

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Re: Emr system
« Reply #28 on: July 16, 2011, 11:28:06 AM »
Very good points DMK.  You are right.  Drs are nickled and dimed to death.  And most patients believe they are way overpaid and are just greedy.  Most of the drs I know, that is not the case.  There are some out there who do try to save a dime in the wrong place, their billing.  They don't understand how crucial it is to have someone who truly knows what they are doing.  But like you said, you need to explain to them that they will save money on employee expenses AND bring in all the money that they should be by hiring an expert.  Some cannot be taught, those are the ones you walk away from.  And there are a few that do have a good office set up for billing and wouldn't benefit as much from outsourcing.  I don't try to convince someone who doesn't truly need my service.
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Conrad Wysor

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Re: Emr system
« Reply #29 on: July 17, 2011, 06:04:38 PM »
We have a client provider who uses an EMR system. Supposedly the EMR sales folks told them how easily it would integrate with the Practice Management software - but it doesn't seem to be that "seamless" yet.

However do find the EMR really helps in looking up info on a patient, their insurance, encounter info, notes, etc. Like others have commented its only as good as the info input to it. Instead of requesting this info from the office staff - who are usually really busy - we can log in and look up this info ourselves - really speeds things up when we have a question related to a claim.