Author Topic: Micro Managing  (Read 1011 times)

asilva03

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Micro Managing
« on: February 21, 2012, 02:26:18 PM »
I have a provider who likes to micro micro micro manage his employees.  I have a contract with him to help with his billing.  I go in to his office a couple hours a day to help out and now he just hired someone with no billing experience and wants me to come in and work more hours to help train her.  I have other clients as well.  How do I explain this to the provider without coming off as harsh?

Thanks.

PMRNC

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Re: Micro Managing
« Reply #1 on: February 21, 2012, 03:12:38 PM »
Quote
I have a provider who likes to micro micro micro manage his employees.  I have a contract with him to help with his billing.  I go in to his office a couple hours a day to help out and now he just hired someone with no billing experience and wants me to come in and work more hours to help train her.  I have other clients as well.  How do I explain this to the provider without coming off as harsh?

The words "No, I'm sorry, I don't provide this service in my contract" works good.  I can't tell you how many times this goes on. I do offer training/consulting outside of the contract if I'm doing the billing, but not without being paid. I charge an hourly rate and there is a separate contract involved. 
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
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