Hi Linda,
Everything is completely online and I don't have to purchase any software. They told me that it's $50 per user. So I would be able to add as many Providers as I want, but if I have someone working for me they would have to have their own ID and it would cost another $50 for them. I think he called it 'per seat'. He told me all updates/upgrades are free because it's online and when they update their system there's nothing I have to do or pay for. I worked with their demos and found it to be very basic, not a lot of bells and whistles, but definitely easy to navigate through. As far as conversions, are you just talking about if I wanted to switch over to something more advanced and, for lack of a better term, has all the bells and whistles?