Author Topic: billing company/collection agencies  (Read 1861 times)

heritagemedicalbilling

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billing company/collection agencies
« on: April 11, 2012, 11:16:59 AM »
We do the billing for an ER group and after we send accounts to a collection agency, they want us
to provide us with HCFAs and medical records for attorneys.  It takes a lot of our time and we end
up getting paid .00.  Does anyone charge the collections agency for this?

Diane

rdmoore2003

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Re: billing company/collection agencies
« Reply #1 on: April 11, 2012, 12:08:49 PM »
Our collection agency is wonderful.  We are able to add the agency's fee to the account balance when turning over, that way they dont get paid unless we get paid.  I know that they handle accounts in many different states.   I absolutely love them.
Regina

Michele

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Re: billing company/collection agencies
« Reply #2 on: April 12, 2012, 06:52:02 AM »
You need to consider this in your contract with the provider.  If you are going to be responsible for interacting with the collection agency your time should be covered.  This is another problem with % billing, it doesn't usually cover your time spent on assisting with collections.  Your contract should spell out whether or not you will handle getting the needed information to the collection agency.  For some of our clients we refer them to a collection agency and they are responsible for getting the information to them, for others we handle it.
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dekenn

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Re: billing company/collection agencies
« Reply #3 on: April 23, 2012, 02:30:57 PM »
Regina,
Who do you use? I'm currently looking into this, and hesitate to use anyone "local".
Thanks!

rdmoore2003

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Re: billing company/collection agencies
« Reply #4 on: April 23, 2012, 04:42:43 PM »
We use  Action Revenue Recovery  their website is www.actionrevenue.com
Regina