Author Topic: Medisoft Conversion  (Read 2066 times)

jyoung65

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Medisoft Conversion
« on: July 14, 2012, 11:58:44 AM »
Hello,

I have a large prospect practice that I met with 2 months ago, they have been stressing they like and  want to work with me. But they are nervous, because they got burned by another billing company. Their current billing company did not follow-up with AR  and now they have AR backlog. They told me that their current billing company ask them what do they want to write off, instead of following up with denied claims.

I have been in their office a couple of times, we have been communicated back and forth. They told me that they were looking to move forward the end of June, because that is their year end. The office manager has been business with year end and she is on vacation now. Their AR person emailed me Wednesday and said they have not forgotten about me. We did talk via telephone yesterday. She told me she thinks if I can give the manger and the director an plan of action, they would be comfortable with knowing how the conversion will take place. Any suggestion?

 I never had to do an conversion. I spoke to a Medisoft reseller, they told me the conversion would take 2-3 hours and they charge $295 for the conversion. They have a couple of options on how they could complete the conversion. The first one is they could remotely pull the information from the current billing company or I can mail a hard or flash drive to them. The billing company owes the software and the practice has user  license. Would the practice be able to pull their information out of the billing companies software, with their user license? I should have  asked the Medisoft reseller that , but it just came to me. Do anyone know if a practice has user license, if they could be restricted to some of the information.

Who is responsible for the conversion fee? It cost $2,600 to add another user, which I think is over priced. Would this be an up front fee that they would pay? 

 They want the be discrete about the transition, until they feel comfortable with me, I do understand that. They ask me yesterday if I could do some of the  billing and the other billing company do some. Until we do the conversion. I do not have a problem with that. The only concern that I have is they are a non-profit practice and they need special reports, in which my software cannot produce all the reports that they need. I told them if they decide to sign a contract with me I will purchase Medisoft. The other option I am thinking is to work on the old AR. Does anyone have any suggestions on how we both can work on their billing, without the other billing company knowing.

Thanks for you

PMRNC

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Re: Medisoft Conversion
« Reply #1 on: July 14, 2012, 12:31:19 PM »
Why do you have to do a conversion? Is there a reason they need to convert right now? Why not put their mind to double ease by letting them keep the system in place and working with it?  Today's billing company has to be diversified that way as it allows the client a comfortable transition period so they don't feel you've completely come in and taken control.  Especially in a situation where they were burned before. the billing company may have messed up, but that's not a reason for full on change as dramatic as a conversion. They are expensive, messy and NOT necessary IMHO.. if the idea is to switch down the road when they are comfortable a manual transition does not have to be costly or time consuming and can be nice and smooth.  I think if you left it the way it was and worked off their system you would have a sure fire IN :)  JMHO.   I've never had to talk a client into switching softwares .. I work with what they want me to work with and that always really sets their mind at ease!
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com

jyoung65

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Re: Medisoft Conversion
« Reply #2 on: July 14, 2012, 04:20:07 PM »
Sorry Linda I think I confused you with so much information.

Medisoft  is the current billing companies software, the practice does not own that software they have user license. When they terminate their contract with the current billing company, the billing company should  work with them to give them a flash or hard drive with their information or allow me to have it remotely removed out of their system into my software. I do not have Medisoft software, but will purchase it when client signs contract with me. This  will make the transition smooth. I will be using a professional company that sells Medisoft software to do the  conversion to convert their information into my software. Which will be the same software they have been using (Medisoft).

My question is who should pay for the conversion, which would be $295 and $2,600 for additional user?  Would I charge this amount up front and itemize as conversion and additional user?  Since the practice has license to their current billing company software, I'm thinking we would be able to do the conversion without the current billing company getting involved. What are your thoughts on that?

Thanks!

PMRNC

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Re: Medisoft Conversion
« Reply #3 on: July 14, 2012, 05:44:20 PM »
Oh I'm sorry.. I'm the one who misunderstood!!!  Here's my opinion... IF the client is not a done deal (signed contract) then maybe it can be negotiated.. If I was trying to get the account and that needed to be done.. I'd probably offer a 50/50 split.
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com

jyoung65

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Re: Medisoft Conversion
« Reply #4 on: July 14, 2012, 08:09:20 PM »
Thanks Linda for your prompted responses and suggestions!