Author Topic: As an outside billing company - Do you handle telephone calls from patients?  (Read 1161 times)

dmaney

  • Newbie
  • *
  • Posts: 12
I know the time spent on the phone with patients.  How does your agency handle phone calls... or do you only have the provider's office speak with patients? 

Michele

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4708
    • Solutions Medical Billing
We do take phone calls from patients.  Personally if your patient bills are very clear and explain things well, the phone calls are not bad.
Sign Up for our FREE Medical Billing Newsletter
Get a 10% discount on Medical Billing Products by using Coupon Code: 10OFF
http://www.solutions-medical-billing.com

PMRNC

  • Hero Member
  • *****
  • Posts: 4218
    • One Stop Resources & Networking for Medical Billers
Yes, I do too, it's all a part of full practice management. Usually I know more than the office anyway. :)
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com