Author Topic: Obtaining patient info other than faxing and pick up services  (Read 4475 times)

Eliza

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Obtaining patient info other than faxing and pick up services
« on: February 18, 2009, 08:01:25 AM »
I had a potential chiro who wanted me to do follow-up services. She insists on having me gain access to her computer system instead of her faxing over the patient info to me. We do not have the same software. Is this possible to do? If so, how?

Pay_My_Claims

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Re: Obtaining patient info other than faxing and pick up services
« Reply #1 on: February 18, 2009, 08:06:29 AM »
Yes you can use gotomypc. Is she using an ASP or server software?

Eliza

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Re: Obtaining patient info other than faxing and pick up services
« Reply #2 on: February 18, 2009, 10:36:55 AM »
Thank you for getting back to me...Her software is called "Automate". I tried googling it and came up with no information. I am not sure if it is server based. Is "gotmypc" something that I down load? Is it safe to use?

Michele

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Re: Obtaining patient info other than faxing and pick up services
« Reply #3 on: February 18, 2009, 12:36:29 PM »
I use gotomypc alot.  You don't need to download it, it is a web program.  You go to www.gotomypc.com and you can sign up for a free trial.  If you want to continue it is a monthly fee.  (I think $19.99)  You could always pass that on to the provider. 

I'm not familiar with automate, but maybe you could just have someone in her office show you around a bit.  I find most software programs easy to navigate if you just have the basics.

Good luck
Michele
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Eliza

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Re: Obtaining patient info other than faxing and pick up services
« Reply #4 on: February 19, 2009, 05:58:53 AM »
Thank you for your help.

MedicalBillingCourse

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Re: Obtaining patient info other than faxing and pick up services
« Reply #5 on: February 20, 2009, 10:43:29 AM »
Eliza,

Our company uses LogMeIn.  They are reasonably priced and they provide many features.  You can visit their website by going to www.logmein.com.  Good luck to you.

Tammy Harlan
Medical Billing Course, LLC
www.medicalbillingcourse.com

Pay_My_Claims

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Re: Obtaining patient info other than faxing and pick up services
« Reply #6 on: February 20, 2009, 10:59:07 AM »
Thanks for that Tammy...going to compare that to GoToMyPc. I'm on the free trial now, but I love to comparison shop!!!

MedicalBillingCourse

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Re: Obtaining patient info other than faxing and pick up services
« Reply #7 on: February 20, 2009, 11:25:15 AM »
Me too Charlene.  I'm so tight with money, I squeak when I walk.  :D
Tammy Harlan
Medical Billing Course, LLC
www.medicalbillingcourse.com

PMRNC

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Re: Obtaining patient info other than faxing and pick up services
« Reply #8 on: March 03, 2009, 01:01:33 PM »
Instead of GoToMYPC. use LogMeIn.com   as it allows for your own Windows login on the host computer.
This is the biggest difference on both. HIPAA requires an audit trail.
You have your client set you up with your own Windows Login on the host computer. You then sign up for LogMeIn.com and you are able to login both to their server as well as the host.. so it's added security and the host computer has an audit trail.

Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com

Pay_My_Claims

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Re: Obtaining patient info other than faxing and pick up services
« Reply #9 on: March 03, 2009, 01:30:02 PM »
Me too Charlene.  I'm so tight with money, I squeak when I walk.  :D

Oh thats a good one!!!

kpetersen

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Re: Obtaining patient info other than faxing and pick up services
« Reply #10 on: March 31, 2009, 03:11:48 PM »
Whew!!! I went to the LogMeIn.com website and need some clarity...There are so many options and choices, what service best fits our needs.  Thought I'd ask before I started reinventing the wheel!

Michele

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Re: Obtaining patient info other than faxing and pick up services
« Reply #11 on: April 01, 2009, 12:58:07 PM »
We use the free option.

Michele
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PMRNC

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Re: Obtaining patient info other than faxing and pick up services
« Reply #12 on: April 04, 2009, 12:04:47 PM »
I use the paid version, the cost is very minimal and allows for you to make prints and download/upload. If I am working remotely on a client, one of the services they pay for in my contract is the "remote" access. I've never had one complain about paying this fee yet, again it's very minimal.
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com

ChristineS

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Re: Obtaining patient info other than faxing and pick up services
« Reply #13 on: May 05, 2009, 10:53:44 PM »
Are these programs a remote desktop program where you can accress the software the provider has on their computer off of your own computer?? Sorry probably a dumb question.. Im new at this.. :P

PMRNC

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Re: Obtaining patient info other than faxing and pick up services
« Reply #14 on: May 07, 2009, 05:56:04 AM »
With LogMeIn, only the "host" computer needs to have the software installed. Not sure about gotomypc.com years ago when I used it both the remote and the host had to have software. Again, I mostly like logmein.com because you can LOGOFF and even shut down the host computer, Secure log on/log of features are required to be compliant with HIPAA.
If I was logging on to a host computer I first had to connect and enter login information for logMeIN. Once logged in there I would click on the remote computer I wanted to access and then I would logon to the windows logon assigned by the client.

Linda Walker
PMRNC
www.billerswebsite.com
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
www.billerswebsite.com