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Practice Fusion Violates Some Physicians’ Trust in Sending Millions of Emails to

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RichardP:


--- Quote ---From: gurumedbill on August 26, 2013, 01:25:00 PM:

Most people that are going to spend money do their research and the people that take things for free don't.
--- End quote ---

1.  You do know that recent and future EMR purchases are being reimbursed by the Federal Government, right?  Doctors looking at EMRs right now are looking so that they can get the "free" money from the government.  The program was designed to induce doctors who wouldn't otherwise use EMRs to purchase one and get reimbursed.  I would guess that, if they weren't being reimbursed, they would be examining the product much more carefully - or would be not buying it at all.

2.  I have a client who settled on PF after doing considerable research.  When it came time for me to load his data into the PF database, I had to poke around in the program and learn stuff.  I agreed with my client that PF was very intuitive for most functions it performed.  The program was designed to make most things obvious.
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PMRNC:

--- Quote ---I have a client who settled on PF after doing considerable research.  When it came time for me to load his data into the PF database, I had to poke around in the program and learn stuff.  I agreed with my client that PF was very intuitive for most functions it performed.  The program was designed to make most things obvious.
--- End quote ---

With obvious risks of course  ;)

RichardP:

--- Quote from: gurumedbill on August 26, 2013, 01:25:00 PM ---The program was designed to make most things obvious.
--- End quote ---

For those who might not have understood this - that statement referred to "how to make the program do what it is designed to do, relating to entering and sending EMR data related to each patient".  Some software programs are intuitive to use.  Some are not.  I imagine Practice Fusion has gained the user-base it has because it is designed well and is intuitive to use.  There were other "free" EMRs we looked at, but they were not nearly as intuitive to use as PF.

But I did get the joke.  :)

PMRNC:

--- Quote ---But I did get the joke.  :)
--- End quote ---

Good, but just to reiterate I really don't blame PF for what they did because it was disclosed to end users and I believe any consumer, doctor or not, time or no time, do due diligence when researching these things. There is a difference between BUYING a software and having an "end user license!"

RichardP:
To reiterate my point from above: this issue is not really about blaming or not blaming.  The issue seemingly most discussed in the comments I have read has been "how to stay in business".  The general consensus seems to be that - behaving in a way that loses the trust of your customers (no matter how legally "right" you may be) is not one of the ways to stay in business.

That will be my final comment on this issue.

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