Author Topic: Reimbursement check returned unpaid  (Read 939 times)

ste

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Reimbursement check returned unpaid
« on: January 05, 2015, 12:54:05 PM »
A client recently deposited a reimbursement check from Providence in his bank account.  A week later he gets a letter in the mail from his bank saying the check was returned unpaid and consequently the usual penalty fee was applied to his account.  The reason behind the check being returned unpaid was "unable to locate."

When I called Providence to see what could be done the customer service rep insisted the physician's bank made an error and it is an issue the physician must work out with his bank. I suggested to the rep that the issue might be with Providence's bank and not my client's bank but she strongly disagreed.

I felt I had no choice but to relay the message to the client but something tells me I might not have handled the situation appropriately. Is there more I could have done?         

PMRNC

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Re: Reimbursement check returned unpaid
« Reply #1 on: January 05, 2015, 06:08:03 PM »
I had the exact same problem with a client and a check from Magellan Behavioral.. I was told same thing and low and behold it was a bank error. I contacted bank with copy of the front and back of the check.
Linda Walker
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