Author Topic: HIPAA and Call recording.  (Read 1178 times)

RobertJ

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HIPAA and Call recording.
« on: July 24, 2015, 01:14:59 PM »
Hello Everyone!!

I need your help on the following scenario. While calling the payers to discuss a claim, is it mandatory under HIPAA to inform the payer representative that the call is recorded for quality and training purposes?

As the biller being the business associate and payer being a covered entity I feel the disclaimer is not mandatory. I would appreciate your thoughts in this regard. Thank you.

kristin

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Re: HIPAA and Call recording.
« Reply #1 on: July 24, 2015, 09:43:49 PM »
I think federal and state laws about recording phone calls trumps HIPAA in this situation, but I am no lawyer.

PMRNC

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Re: HIPAA and Call recording.
« Reply #2 on: July 25, 2015, 04:04:21 PM »
YES.

Carriers already make that dislaimer .. if you are a providers office or facility, absolutely you must inform all callers that calls are being recorded for quality. It would fall under TPO for HIPAA.
Linda Walker
Practice Managers Resource & Networking Community
One Stop Resources, Education and Networking for Medical Billers
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