Author Topic: Medisoft V20 and claims are not changing from sent to done in claim management.  (Read 901 times)

araallison

  • Newbie
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  • Posts: 9
We are using Medisoft V20. For whatever reason, our claims are not changing from sent to done in claim management after I enter in an insurance payment. It used to in the past but I checked program options and the box is checked that says to mark claims done with completed.

Any ideas? Ive tried to google this for 2 hours without any luck.

dekenn

  • Jr. Member
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  • Posts: 77
How are you entering in the insurance payments? If you do it in the transaction window, it won't mark them complete, but if you enter the payments through the Activities list under "Enter Deposits/Payments", it should mark them complete as long as the "Mark completed claims done" box is checked under program options.