Author Topic: processing credit cards  (Read 1503 times)

Ruthie1972

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processing credit cards
« on: March 08, 2016, 02:31:26 PM »
Hi everyone
I have a question, if a patient calls to make a partial payment with a credit card and then calls again the same day to pay off the balance with the same card, can you run the card the same day or will that be considered fraud? Thank you.

kristin

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Re: processing credit cards
« Reply #1 on: March 08, 2016, 07:52:09 PM »
No, this isn't fraudulent. Did someone tell you it was? I often have patients pay their copays/balances with a credit card when they first show up for their appointment, then they give me the same credit card 20 minutes later to pay for products they are purchasing at the end of their appointment.

Ruthie1972

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Re: processing credit cards
« Reply #2 on: March 09, 2016, 07:14:40 AM »
Thank you so much. That is exactly what I thought. Yes, I have spoke to some posters and they said they cannot run a credit card twice on the same day for the same patient because it was fraudulent, and being in business for 15 years, I knew that could not be the case. Thank you so much.

Ruthie1972

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Re: processing credit cards
« Reply #3 on: March 09, 2016, 07:34:15 AM »
Kristin
What if the card is run incorrectly the first time or if it declines once and they try it again? IS that considered fraudulent?

kristin

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Re: processing credit cards
« Reply #4 on: March 09, 2016, 10:35:06 AM »
Not to my knowledge. I have also had situations where a patient tries to pay with a Flex/Benefits card given to them by their insurance company, and there is not enough money in the account to cover what they owe, and I will get a decline. They then call the number on the back of the card, and figure how much is actually on the card, and have me run it again for that dollar amount, and it goes through. Or, they send in a statement with the card number on back, I run it, it declines, I call them, they get more money loaded into the account through Flex, call me back same day, and have me run it again. Same deal with running card incorrectly by keying in numbers when card is not present, then rekeying it again correctly.


Ruthie1972

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Re: processing credit cards
« Reply #5 on: March 09, 2016, 10:49:44 AM »
Kristin
Thank you again so much. I work with posters who are adminant about telling me that it is fraudulent to run a cc for the same patient on the same day no matter what the circumstance. I have 5 years billing experience in other facilities and we always ran credit cards sometimes for two charges on the same day. Just needed to know this for my own piece of mind  :P ;D

kristin

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Re: processing credit cards
« Reply #6 on: March 09, 2016, 11:21:51 AM »
I am trying to figure out why they would think that it is fraudulent...it doesn't make sense to me. I mean, what if you go to the same grocery store twice in one day, and want to use the same credit card to pay both times? This kind of thing happens all the time. I think they have been misinformed, and aren't thinking about it logically. Or, maybe there is an internal rule about it in the practice/facility, that they are following, that has nothing to do with fraud, but that is what they were told, and just believed it.

Ruthie1972

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Re: processing credit cards
« Reply #7 on: March 09, 2016, 01:43:10 PM »
This was exactly my logic with them Kristin...oh well, just going to keep my head down and do my job, but wanted verification and you gave it to me thanks so much again. Have a great day.