Author Topic: Patient collections  (Read 364 times)


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Patient collections
« on: February 13, 2018, 04:12:01 PM »
Anyone out there calling patients on outstanding balances?  Just looking to see what the consensus is.  I don't really want to do this, but I may have to, to get the account.


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Re: Patient collections
« Reply #1 on: February 14, 2018, 05:34:02 AM »
My full practice management contracts include "soft collections" which includes one phone call on balances outside 60 days, after that the provider makes a decision on how to handle.

Make sure you research state laws on this as well as the FDCPA ;)  Also make sure your contract clearly states your process of "soft collections" and the process of what happens if it does not work.
Linda Walker
Practice Managers Resource & Networking Community
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