Author Topic: Brand new company- questions about software  (Read 410 times)

Atlanticbilling

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Brand new company- questions about software
« on: March 17, 2018, 12:04:24 PM »
Hi all! We are a brand new billing company that is just getting started. We have yet to land our first client, but have some promising leads. In the meantime Iím wondering about billing software. We decided on Healhpac for our billing software, anyone have experience with that? And Navicure for our clearinghouse, experiences? Good/ bad?!?

Are we better off waiting to see who our clients use, and maybe just use their software? I hate to incur costs that we donít need to. Thanks so much!

PMRNC

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Re: Brand new company- questions about software
« Reply #1 on: March 18, 2018, 02:34:08 PM »
You ask a question that many of us wish we had an avenue way back when to ask...as I would have made an entirely different decision than I did back in 1997. I would have avoided 4 changes due to software companies that couldn't hack it in keeping up, 2 companies that just decided to leave customers high and dry and about 9 data conversions that were messy, unnecessary and caused a delay in revenue for clients that could have been avoided.

I ONLY utilize clients systems and those that don't have one, I'm happy to pass on contacts and demo's based on my many years in the industry of companies THEY can trust. I'm able to also pass on the savings by not charging an exhorborant setup fee, by not making them wait for revenue while I setup and by letting them maintain full control over their system therefore showing them all of my expertise and paying me based on the work I provide.

I'd NEVER go back to maintaining "one" system or any system and cost ever again. It's easier to market this model as well as the client has full control and there is no delay in reimbursement.

JMHO
Linda Walker
Practice Managers Resource & Networking Community
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www.billerswebsite.com

Michele

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Re: Brand new company- questions about software
« Reply #2 on: March 19, 2018, 07:01:29 AM »
Hi all! We are a brand new billing company that is just getting started. We have yet to land our first client, but have some promising leads. In the meantime Iím wondering about billing software. We decided on Healhpac for our billing software, anyone have experience with that? And Navicure for our clearinghouse, experiences? Good/ bad?!?

Are we better off waiting to see who our clients use, and maybe just use their software? I hate to incur costs that we donít need to. Thanks so much!

I have never heard of either the software company or the clearinghouse so I can't comment on that.  Like Linda said, many of us wish we had a way to ask this question when we started.  In 1994 there wasn't any place to get the information available today.  We started with a bad company, then switched blindly to Lytec.  Fortunately Lytec has been a good product for us.   Like Linda, we also utilize other softwares that our clients use.  We have clients that don't have any system (some don't even have a computer, or a fax machine!) and we use ours for them.  Some have systems but they want us to use ours.  And others want us to work out of theirs.  Honestly I can't even say one works better than the other.  It really depends on the individual situation and needs of the provider.  The important thing is to be open.  We are flexible when we meet with a provider.  That doesn't mean we do whatever they want or bend over backwards!  But we consider what they need and what we can do.  It may be something different than we currently do but if it makes sense we will consider it.
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nancylopezbp

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Re: Brand new company- questions about software
« Reply #3 on: July 19, 2018, 07:20:15 AM »
My advice is, work with the software your clients use. Ask for login credentials and get started. There is no point in investing in a software as you not only increase your operating expenses but also have the additional headache of working with 2 systems. Donít buy a billing software unless your client requests you to use one. In that case you can bill the client for the software. And, best of luck with your new venture. Go places.

LoveBilling

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Re: Brand new company- questions about software
« Reply #4 on: July 23, 2018, 09:54:34 AM »
I have not heard of any software either, and I agree with everyone, wait to see what your clients use or at the very least wait till you sign a client, and if they want you to use your own software then you can purchase something.

A few years back I was part of new billing company, the founder was set on getting a software as soon as the business was registered, she wouldn't listen to anyone on waiting, that ended up costing us over $1000 before she finally listens and cancel till we get the first client.

I say, shop around, request demos and keep a list of what you like till you get that first client and decide.