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Collecting EOB's and payments from your clients

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PTBILLER:
Good Morning and Happy Good Friday! 

I am having a problem with one of my clients and need to get some advice.  This provider is out of state so therefore, I can not offer to come in with ideas.  In working with these providers, they fax/email patient info and charges and mail copies of EOB's.  I receive the EOB's weekly and post accordingly.  Upon following up with insurance payors when not getting payment, I'm finding (like I said consistently) that I'm missing payments, EOB's, etc.  Of course, this is a HUGE waste of my time and money (as I have a person following up on old claims that I also have to pay).  At this point, I'm trying to be professional and am asking for the copies (I give them the check number, amount, date issued) and have also asked them to put together a plan of action in order to avoid this.  I really don't think that they are doing this intentionally to avoid paying me, but I think that they are extremely unorganized.  They are also from another country and therefore have a slight communication problem. 

One thing I was thinking is this:  I know that some billing services receive payment/EOB's at their offices and forward them (not sure how it works) to the providers.  Does anyone have ANY IDEAS that they can provide me with.  I hate to give them up.  I make decent money with them even though they are total screw ups!!! >:(  Any advice from you guys is truly appreciated!!!   Thanks

PTBILLER:
OH-one  more question....if you do get EOB's and checks at your office, please let me know how this is performed. 

Pay_My_Claims:
Most insurance companies have resources for you to obtain the EOB's online.

Michele:
We can SOOOOOOO relate to you.  We just had a discussion about this today.  We are going to add a section in our contract that states if they do not forward us xx% of eobs then we will have to charge addt % to make up for the unnecessary work/phone calls it causes.  We do have a couple of providers who have the payments sent to us and we forward them the checks.  One we insisted.  He lost his sister (unexpected death) and has not gotten himself together (3 yrs later) so we told him we had to have checks sent to us.  He was losing the checks, not cashing them.  It works fine.  I would suggest it to them and if they don't want to then explain that it is crucial for you to get ALL eobs in order for you to do a good job.

We have an envelope and we just stick all checks in labeled envelope and mail once a week.  Works good.

Michele

Pay_My_Claims:
i can understand where u are coming from, but i don't want to be in possession of any provider checks. also as far as the eob, providers can view that as double working himself. its one of the perks for having an in-house biller. working in house, i have seen eob come with the checks, and some don't. i have also seen payments made, but we never recieve it and have to track it down. its all a part of what we do as a biller. im not saying that providers should make it difficult, but i know how hard it is to convince a provider to even hire someone to do his/her billing outside of the office, and before i charge them for "not" sending the eob, i will be trying to find a way thats mutually beneficial for both of us

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