I bill for Opticians and Chiropractors, the questions I ask are:
* What would you most like to see improved in your billing situation?
* Would you prefer I used your software to submit claims, or mine?
* In addition to claim submission, what additional services would you require. i.e. Follow up on unpaid claims, posting of payments, insurance verification etc.
* How would you prefer to get the daily claim information to me, Fax? Email? Already in your software?
* Is your claim submission and posting of payments caught up or would there be a backlog of these when I start.
* Are there any problems you've been having with your software that I should be aware of?
* If you want me to submit claims with your software, what hours do you prefer I not log into your system?
* When would you like to start?