To enter a Provider Transaction Access Number (PTAN), formerly known as your supplier number:
If the PTAN contains a letter, press 1. Enter the PTAN excluding the C followed by the "#" key.
If the PTAN does not contain a letter, press 2. Enter the 10-digit number followed by the "#" key.
The IVR will repeat the number entered. Press 1 if the number entered is correct. If you would like to reenter the number, press 2.
To enter a beneficiary's Medicare number:
If the Medicare number begins with a letter, press 1. Then,
* If the prefix letter is A, press 1.
* If the prefix letters are CA, press 2
* If the prefix letters are MA, press 3.
* If the prefix letters are PA, press 4.
* If the prefix letters are WA, press 5.
* If the prefix letters are WD, press 6.
* If the prefix letters are WCA, press 7.
* If the prefix letters are WCD, press 8
If it is any other letter(s) press 9
* If the prefix letter is H, press 1
* If the prefix letters are JA, press 2
* If the prefix letters are MH, press 3
* If the prefix letters are PD, press 4
* If the prefix letters are PH, press 5
* If the prefix letters are WH, press 6
* If the prefix letters are WCH, press 7
Enter the 6 or 9 numbers following the prefix followed by the # key.
If the Medicare number begins with a number, press 2. Then,
Enter the nine-digit Medicare number.
The system will then prompt you to enter the alpha character at the
end of the Medicare number.
* If the letter is A, press 1.
* If the letter is B, press 2.
* If the letter is C, press 3.
* If the letter is D, press 4.
* If the letter is M, press 5.
* If the letter is T, press 6.
* If the letter is W, press 7.
* If it is any other letter(s) press 8
If it is any other letter(s) press 9
o If the prefix letter is H, press 1
o If the prefix letters are JA, press 2
o If the prefix letters are MH, press 3
o If the prefix letters are PD, press 4
o If the prefix letters are PH, press 5
o If the prefix letters are WH, press 6
o If the prefix letters are WCH, press 7
Enter the 6 or 9 numbers following the prefix followed by the # key.
If the Medicare number begins with a number, press 2. Then,
Enter the nine-digit Medicare number.
The system will then prompt you to enter the alpha character at the end of the Medicare number.
* If the letter is A, press 1.
* If the letter is B, press 2.
* If the letter is C, press 3.
* If the letter is D, press 4.
* If the letter is M, press 5.
* If the letter is T, press 6.
* If the letter is W, press 7.
* If it is any other letter(s) press 8
o To enter a letter you will need to press 2 keys. Press the key that contains the letter on your telephone key pad. Then press 1, 2 or 3 depending on the position of the letter on the telephone key pad ( i.e., to enter the letter A press 2 1). Assume letters Q and Z are located on the 1 key. The Q is in the first position and the Z is in the second position (i.e., to enter the letter Z press 1 2).
If the letter is followed by a number, press 1. If the letter is followed by another letter, press 2. If no number or letter follows the letter, press the "#" key.
Here is the link..
http://www.cignagovernmentservices.com/jc/help/IVR.html