Author Topic: TELEHEALTH SERVICES  (Read 3679 times)

Michele

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Re: TELEHEALTH SERVICES
« Reply #15 on: April 06, 2020, 10:27:36 PM »
The Q3014 is if you are billing for a facility fee.  Most providers are billing for their services, not the facility fee.  That is if a place hosts the patient, they are the originating site.
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patnadluke124

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Re: TELEHEALTH SERVICES
« Reply #16 on: April 07, 2020, 11:45:43 AM »
Thank you. I am just freaking out trying to figure this all out. I have never billed for this type of service.

Michele

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Re: TELEHEALTH SERVICES
« Reply #17 on: April 07, 2020, 12:41:49 PM »
Everybody is!  Most have not billed this before but we will get thru it.  :)

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RichardP

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Re: TELEHEALTH SERVICES
« Reply #18 on: April 10, 2020, 03:51:40 PM »
For those who don't know yet.

From here:
https://www.hhs.gov/provider-relief/index.html

Immediate infusion of $30 billion into healthcare system

Recognizing the importance of delivering funds in a fast and transparent manner, $30 billion is being distributed immediately – with payments arriving via direct deposit beginning April 10, 2020 – to eligible providers throughout the American healthcare system. These are payments, not loans, to healthcare providers, and will not need to be repaid.

Who is eligible for initial $30 billion

 *  All facilities and providers that received Medicare fee-for-service (FFS) reimbursements in 2019 are eligible for this initial rapid distribution.

 *  Payments to practices that are part of larger medical groups will be sent to the group's central billing office.

 *  All relief payments are made to the billing organization according to its Taxpayer Identification Number (TIN).  (This is the "who gets paid" NPI#)

 *  As a condition to receiving these funds, providers must agree not to seek collection of out-of-pocket payments from a COVID-19 patient that are greater than what the patient would have otherwise been required to pay if the care had been provided by an in-network provider.

 *  This quick dispersal of funds will provide relief to both providers in areas heavily impacted by the COVID-19 pandemic and those providers who are struggling to keep their doors open due to healthy patients delaying care and cancelled elective services.


How are payment distributions determined

 *  Providers will be distributed a portion of the initial $30 billion based on their share of total Medicare FFS reimbursements in 2019. Total FFS payments were approximately $484 billion in 2019.

 *  A provider can estimate their payment by dividing their 2019 Medicare FFS (not including Medicare Advantage) payments they received by $484,000,000,000, and multiply that ratio by $30,000,000,000. Providers can obtain their 2019 Medicare FFS billings from their organization's revenue management system.

 *  As an example: A community hospital billed Medicare FFS $121 million in 2019. To determine how much they would receive, use this equation:
        $121,000,000/$484,000,000,000 x $30,000,000,000 = $7,500,000


What to do if you are an eligible provider

 *  HHS has partnered with UnitedHealth Group (UHG) to provide rapid payment to providers eligible for the distribution of the initial $30 billion in funds.

 *  Providers will be paid via Automated Clearing House account information on file with UHG or the Centers for Medicare & Medicaid Services (CMS).

 *  The automatic payments will come to providers via Optum Bank with "HHSPAYMENT" as the payment description.

 *  Providers who normally receive a paper check for reimbursement from CMS, will receive a paper check in the mail for this payment as well, within the next few weeks.

 *  Within 30 days of receiving the payment, providers must sign an attestation confirming receipt of the funds and agreeing to the terms and conditions of payment. The portal for signing the attestation will be open the week of April 13, 2020, and will be linked on this page.

Michele

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Re: TELEHEALTH SERVICES
« Reply #19 on: April 13, 2020, 10:22:51 AM »
Richard, thank you so much for sharing this information.  It is so helpful!
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Re: TELEHEALTH SERVICES
« Reply #19 on: April 13, 2020, 10:22:51 AM »

jenniferp

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Re: TELEHEALTH SERVICES
« Reply #20 on: April 16, 2020, 02:33:34 PM »
I am wondering the same about Tricare East......has anyone found out anything on that Q3014 code?

The Tricare manual is VERY confusing about billing this code.  I'm not sure if it's a secondary code we need to add to the claim w/the E&M code or if we should be billing it at all.

HELP!

Thanks!!
Jennifer

RichardP

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Re: TELEHEALTH SERVICES
« Reply #21 on: April 16, 2020, 06:55:54 PM »
Richard, thank you so much for sharing this information.  It is so helpful!

You are welcome Michele.

JenniferP - in terms of definitions, the distant site is wherever the physician is.  The originating site is where the patient is.

If the patient is at home, it should be obvious that a home has no authority to bill for a facility fee.  If the patient is at the park, same thing.  But if at a skilled nursing facility or hospital, these do have the authority to bill for a facility fee.  Medicare has lifted the requirements for where the patient must be when engaged in telehealth.  This means that all of the originating sites listed at the link below qualify for telehealth payment during this Covid19 emergency period.  Note that being at home or at the park also qualify - but only during this Covid19 emergency period.

Stated more simply - both the doctor and the patient can be anywhere, and the telehealth encounter will be covered.  But only for so long as this emergency exists.  Medicare will announce when that end point is, but hasn't done so yet.

That is Medicare's stance on the issue.  Your commercial carrier(s) may surprise you with a different stance.

https://www.mgma.com/resources/financial-management/navigating-telehealth-billing-requirements



jenniferp

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Re: TELEHEALTH SERVICES
« Reply #22 on: April 16, 2020, 08:11:53 PM »
Thanks for the responses Michele & Richard P.....

but just so i am clear on Tricare --- we don't have a lot of Tricare pt's ----- but, here's our scenario.

patient calls our office for a telehealth appointment or we have contacted the patient after they or their pharmacy has requested refills on meds, but pt needs to be "seen".  pt is scheduled for a telehealth visit and our front desk contacts them to do "check-in".  front desk advises the time frame that the provider will call them on whichever service they request (facetime, zoom, duo, skype, etc).  our provider is in our normal office location and the patient is at home.  we bill our E&M code and necessary modifier or telehealth place of service, depending on the insurance carriers requirements.

now -- my question is do i append the Q3014 for tricare patients or leave it off because we're in our normal location and the patient is at home and NOT in a SNF, hospital, etc.

just want to make sure we are capturing everything we are supposed to and this is the first time that i have ever seen that Q code.

thanks - signed totally confused - aka jennifer p.

Michele

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Re: TELEHEALTH SERVICES
« Reply #23 on: April 17, 2020, 11:53:25 AM »
You (the provider) are the distant site and would not be billing the Q3014.
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jenniferp

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Re: TELEHEALTH SERVICES
« Reply #24 on: April 17, 2020, 01:34:55 PM »
Thank you Michele ---- beyond grateful.   :) :) :) :) :) :) :) :)

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Re: TELEHEALTH SERVICES
« Reply #24 on: April 17, 2020, 01:34:55 PM »