Hi Akl1424,
Good question!
Firstly, I think this could have been handled at the 1st stage of the RCM cycle, i.e. during the Eligibility-Verification stage. So, It's a definite Yes, the Patient doesn't have to pay and there is no charge on him. Sometimes, it also depends on the Insurance plan that the Patient has with them. Based on the plan, the patient may be entitled to a fixed amount of visits or sessions. So these details need to be verified at the initial stage of the RCM and then it becomes clear and more efficient.
If you need any help with the entire RCM plus EHR/EMR end-to-end billing solution, I can refer a great RCM agency that can handle all this. They are also offering free services for 1 month - called the Proof of Concept - Medical / Dental Billing Workshop.