BCBS Denial

[MacCG]

Hi, I work in a counseling office and submit mental health outpatient claims.   This is the first time I've ever had a denial come back from BCBS with the explanation of denial *Benefit Covered only if provided or ordered by primary care physician or medical group.    Any suggestions?  I have a hard time actually speaking with a customer representative because I keep getting the automated system.   Any help is greatly appreciated!

[Michele]

Sounds like an authorization or referral is needed and is absent.  Do you have auth or a referral?  If so, I would resubmit with that information.