Author Topic: CPT 99421  (Read 187 times)

Kerri

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CPT 99421
« on: August 24, 2022, 04:06:29 PM »
IS anyone out there using this?  99421 - 3 is for when a patient asks you a question thru the portal and the provider answers.  It is NOT telehealth and does not use POS 02 or MOD 95 (per CodingIntel)  I have had no problems except for BCBS.  They keep denying with this: 

OUR POLICY DOES NOT ALLOW PAYMENT FOR THIS SERVICE WHEN PERFORMED IN THE REPORTED LOCATION.

I am using POS 11.   BCBS won't tell me what they want me to use, because "it's not their place to tell me how to bill".